Internet Explorer stops responding when you use the bulk import wizard in Microsoft Business Solutions - CRM, and you receive the "An error has occurred. For more information, please contact your system administrator." error message (841544)


The information in this article applies to:

  • Microsoft CRM 1.2
CRM SE:976

SYMPTOMS

When you are using the bulk import wizard in Microsoft Business Solutions - CRM to import contact or lead records, the active Internet Explorer browser stops responding if there are more than 500 characters in a field for a record. When you view the Import Result Summary and you click Details to determine which record has an error, you find the following message:
An error has occurred. For more information, please contact your system administrator.

CAUSE

This problem is caused by a memory consumption error in the BulkImportServer.dll file.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This bug will be fixed in the next release of Microsoft CRM.

MORE INFORMATION

Steps to reproduce the behavior

  1. Start the Microsoft CRM Web client.
  2. Click Tools, point to Import, and then click Contacts.
  3. Click Next.
  4. Select the A file option, and then click Next.
  5. Click Browse, and then locate and select an import file where a record field contains more than 500 characters.
  6. Leave the remaining options as they have defaulted, and then click Next.
Modification Type:MinorLast Reviewed:8/5/2005
Keywords:kbMBSMigrate kbBug KB841544 kbAudEndUser kbAudITPRO kbAudDeveloper
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