SYMPTOMS
Your Microsoft Windows 2000-based computer unexpectedly
crashes, and you receive a stop error message that is similar to the following
on a blue screen:
Stop 0x000000D1 (00009789 00000002
00000001 bf7eef09)
DRIVER_IRQL_NOT_LESS_OR_EQUAL.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
This patch requires Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4).
Restart requirement
You have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfixes has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------
03-Jun-2004 22:42 5.0.2195.6938 163,760 Netbt.sys