The pointer jumps when you use the wireless mouse (840304)


The information in this article applies to:

  • Microsoft Basic Wireless Optical Desktop
  • Microsoft IntelliPoint Software version 4.1
  • Microsoft IntelliPoint software 4.0
  • Microsoft Laser Mouse 6000
  • Microsoft Optical Mouse by Starck
  • Microsoft Wireless IntelliMouse Explorer 2.0
  • Microsoft Wireless Laser Desktop 6000 v2.0
  • Microsoft Wireless Laser Mouse 6000
  • Microsoft Wireless Notebook Optical Mouse
  • Microsoft Wireless Notebook Laser Mouse 6000
  • Microsoft Wireless Notebook Optical Mouse 4000
  • Microsoft Wireless Optical Desktop 2.0
  • Microsoft Wireless Optical Desktop Pro 2.0
  • Microsoft Wireless Optical Desktop Elite
  • Microsoft Wireless Optical Mouse 2.0
  • Microsoft Wireless Optical Mouse 5000
  • Microsoft Wireless Optical Mouse 3000
  • Wireless Optical Desktop 3000

SYMPTOMS

When you try to use any one of the pointer devices that is listed in the "Applies To" section, you may periodically see large, unexpected pointer jumps.

CAUSE

This behavior occurs when Microsoft IntelliPoint 4.0 or Microsoft IntelliPoint 4.1 software is installed instead of the Microsoft IntelliPoint 5.0 or later versions.

RESOLUTION

To resolve this behavior, use one of the following methods.

Method 1: Upgrade the software

Install the IntelliPoint 5.0 or a later version software on the disc that came with the pointing device. If you cannot locate this disc, download the software. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx

Method 2: Switch to a USB connection

To continue using the IntelliPoint 4.0 software, follow these steps:
  1. Shut down your computer.
  2. When the computer is turned off, unplug the pointing device.
  3. Remove the green USB-to-PS/2 adapter on the end of the cord.
  4. Plug the pointing device into an available USB port, and then restart the computer.

MORE INFORMATION

For more information about how to troubleshoot wireless devices, click the following article number to view the article in the Microsoft Knowledge Base:

838398 Wireless keyboard or mouse does not respond as expected

Modification Type:MinorLast Reviewed:9/7/2006
Keywords:kbHardware kbprb KB840304 kbAudEndUser
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