MOM alerts remain in the "201: Ticket in Tivoli TEC server" state (839958)
The information in this article applies to:
- Microsoft Operations Manager 2000 SP1
SYMPTOMSWhen you are using the Microsoft Operations Manager (MOM) Connector Framework (MCF) together with any product connector, including the MOM-to-Tivoli TEC product connector service in the MOM Resource Kit, sometimes an invalid XML character causes the product connector to stop processing MOM alerts.
When this issue affects the MCF Web service, the MCF Web service does not work, and product connectors that depend on the MCF cannot forward new alerts from MOM. The alerts remain in the "Ticket In Product Connector Name" resolution state.
When this issue occurs, the MFC logs an exception error that is similar to the following in the application event log: System.InvalidOperationException: There is an error in XML document (20, 848). ---> System.Xml.XmlException: '_', hexadecimal value 0x01, is an invalid character. Line 23, position 64.RESOLUTIONAfter you apply the following hotfix and restart the World Wide Web Publishing Service (W3SVC), the MCF removes invalid XML characters from the data that is being transferred to the product connector.
Update information
The following file is available for download from the Microsoft Download Center: Download the 839958 package now.File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
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05-May-2004 07:36 1.0.0.0 510,144 Q839958.exe
12-Apr-2004 14:26 790,016 Mcf.msp
13-Apr-2004 11:46 104 Setup.bat
Modification Type: | Major | Last Reviewed: | 11/9/2004 |
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Keywords: | kbfix kbBug kbQFE KB839958 kbAudITPRO kbAudEndUser |
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