Office XP programs do not appear in the Journal Options dialog box in Outlook 2002 (839945)


The information in this article applies to:

  • Microsoft Outlook 2002
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SUMMARY

If Microsoft Office XP programs do not appear in the Journal Options dialog box in Microsoft Outlook 2002, you can either re-create the Journal registry key or change the path of the Journal log files in the registry to resolve this problem.

SYMPTOMS

When you try to turn on journaling in Microsoft Outlook 2002, Microsoft Office XP items (programs) may not appear in the Also record files from area of the Journal Options dialog box (on the Tools menu, click Options, click Preferences, and then click Journal Options).

CAUSE

This problem may occur if the path of the journal files (the Offitems.log and the Outitems.log files) is not correct or is inaccessible.

RESOLUTION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, use one of the following methods.

Method 1: Re-create the Journal registry key

If you delete the Journal registry key and then restart Outlook 2002, the Journal registry key, together with the Item Log File and Outlook Item Log File values, is re-created.

To delete the Journal registry key, follow these steps:
  1. Quit Outlook 2002.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit.exe, and then click OK.
  4. Locate the following key in the registry:

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Journal

  5. With the Journal registry key selected, click Delete on the Edit menu.
  6. Click Yes to confirm the deletion of the Journal registry key.
  7. On the File menu, click Exit.
  8. Restart Outlook 2002.

Method 2: Modify both the Item Log File and the Outlook Item Log File values

You can change the path that is in the Item Log File or the Outlook Item Log File values in the Journal registry key to a valid log file and an accessible path in the operating system structure. To do this, follow these steps:
  1. Quit Outlook 2002.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit.exe, and then click OK.
  4. Locate the Item Log File and Outlook Item Log File values under the following key in the registry:

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Journal

  5. With one of the values selected, click Modify on the Edit menu.
  6. In the Value data box, type the full correct path of each log file, and then click OK.

    For the Item Log File string, type a path that is similar to the following example:

    C:\Documents and Settings\username\Application Data\Microsoft\Outlook\offitems.log

    For the Outlook Item Log File string, type a path that is similar to the following example:

    C:\Documents and Settings\username\Application Data\Microsoft\Outlook\outitems.log



    Note that username is a placeholder for the name or the alias of the user.
  7. On the File menu, click Exit.
  8. Restart Outlook 2002.
Modification Type:MinorLast Reviewed:4/27/2004
Keywords:kbprb KB839945 kbAudEndUser
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