Stop error 0x0000007f EXCEPTION_DOUBLE_FAULT occurs in Windows 2000 Server (839540)

CAUSE

This problem may occur if the Srv.sys driver enters into a recursive loop when the driver tries to flush files. The recursive loop occurs because the driver does not have write access to the files.

Srv.sys is a file system driver that handles the interaction with the lower levels of the protocol stack. The driver interacts directly with various file system devices to satisfy command requests, such as file read and write requests.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   28-Apr-2004  20:12  5.0.2195.6926     238,352  Srv.sys
   19-Jun-2003  20:05  5.0.2195.6697      83,728  Srvsvc.dll       
   28-Apr-2004  20:34                      7,640  Kb839540.cat

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates