The Microsoft Exchange Information Store service crashes when you try to move a mailbox folder in Exchange 2000 Server (839520)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

When you perform one of the following operations on a folder in a user's mailbox, the Microsoft Exchange Information Store service crashes:
  • You use the Microsoft Exchange Mailbox Merge program (Exmerge.exe) to move the mailbox.
  • You use the Mdbvue32.exe program to try to remove the folder.
  • You try to remove the folder by using Microsoft Outlook.
In this scenario, you can open the folder by using Outlook. However, you cannot view the nested subfolders that are located at the bottom of the folder hierarchy.

CAUSE

This problem occurs if a user creates many deeply-nested subfolders under a particular mailbox folder. In this scenario, when you try to move the folder or remove the folder, the Microsoft Exchange Information Store service crashes because of a stack overflow. A very large number of recursion calls occurs because of the deeply-nested subfolder hierarchy, and this exceeds the maximum stack size in Microsoft Exchange 2000 Server.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   21-Apr-2004  23:11                     12,720  Ctrl_calendarview20.htc
   21-Apr-2004  23:11                     91,631  Ctrl_calendarview20.js
   07-May-2004  22:54  6.0.6591.0        856,064  Davex.dll        
   07-May-2004  22:54  6.0.6591.0         53,248  Davexpc.dll      
   07-May-2004  22:49  6.0.6591.0        131,072  Drviis.dll       
   07-May-2004  22:50  6.0.6591.0        581,632  Dsaccess.dll     
   07-May-2004  22:03  6.0.6591.0        184,320  Dscmsg.dll       
   07-May-2004  22:04  6.0.6591.0        962,560  Emsmdb32.dll     
   07-May-2004  22:53  6.0.6591.0      2,179,072  Ese.dll          
   07-May-2004  22:53  6.0.6591.0         40,960  Eseperf.dll      
   21-Apr-2004  23:17                      6,991  Eseperf.hxx
   07-May-2004  22:53                    391,634  Eseperf.ini
   07-May-2004  23:03  6.0.6591.0      3,596,288  Excdo.dll     
   07-May-2004  22:49  6.0.6591.0         94,208  Eximap4.dll      
   07-May-2004  22:50  6.0.6591.0        262,144  Exmime.dll       
   07-May-2004  21:38  6.0.6591.0        176,128  Exnntp.dll       
   07-May-2004  22:54  6.0.6591.0        143,360  Exodbesh.dll     
   07-May-2004  22:54  6.0.6591.0         57,344  Exodbpc.dll      
   07-May-2004  22:54  6.0.6591.0        200,704  Exodbprx.dll     
   07-May-2004  22:54  6.0.6591.0      2,179,072  Exoledb.dll      
   07-May-2004  22:47  6.0.6591.0         81,920  Exosal.dll       
   07-May-2004  22:50  6.0.6591.0         32,768  Expop3.dll       
   07-May-2004  22:50  6.0.6591.0         32,768  Exproto.dll      
   07-May-2004  22:54  6.0.6591.0        307,200  Exprox.dll       
   07-May-2004  22:03  6.0.6591.0        143,360  Exschema.exe     
   07-May-2004  22:55  6.0.6591.0        331,776  Exsmtp.dll       
   07-May-2004  22:05  6.0.6591.0        675,840  Exwform.dll      
   07-May-2004  21:39  6.0.6591.0        180,224  Exwin32.dll      
   07-May-2004  22:04  6.0.6591.0         40,960  Febecfg.dll      
   07-May-2004  22:49  6.0.6591.0         32,768  Iisif.dll        
   07-May-2004  22:51  6.0.6591.0        135,168  Iisproto.dll     
   07-May-2004  22:51  6.0.6591.0         61,440  Imap4be.dll      
   07-May-2004  22:09  6.0.6591.0        319,488  Imap4evt.dll     
   07-May-2004  22:06  6.0.6591.0        126,976  Imap4fe.dll      
   07-May-2004  22:50  6.0.6591.0        126,976  Imap4svc.dll     
   07-May-2004  22:51  6.0.6591.0         40,960  Jcb.dll          
   07-May-2004  21:39  6.0.6591.0         49,152  Mdbevent.dll     
   07-May-2004  21:58  6.0.6591.0      2,293,760  Mdbmsg.dll       
   07-May-2004  21:41  6.0.6591.0         32,768  Mdbrole.dll      
   07-May-2004  22:04  6.0.6591.0        917,504  Mdbsz.dll        
   07-May-2004  22:51  6.0.6591.0         24,576  Mdbtask.dll      
   07-May-2004  21:38  6.0.6591.0        151,552  Nntpex.dll       
   07-May-2004  22:46  6.0.6591.0         94,208  Peexch50.dll     
   07-May-2004  22:48  6.0.6591.0        413,696  Phatcat.dll      
   07-May-2004  22:50  6.0.6591.0         36,864  Pop3be.dll       
   07-May-2004  22:09  6.0.6591.0        303,104  Pop3evt.dll      
   07-May-2004  22:06  6.0.6591.0         24,576  Pop3fe.dll       
   07-May-2004  22:47  6.0.6591.0         73,728  Pop3svc.dll      
   07-May-2004  22:09  6.0.6591.0        163,840  Protomsg.dll     
   07-May-2004  22:51  6.0.6591.0        532,480  Reapi.dll        
   07-May-2004  22:49  6.0.6591.0      4,673,536  Store.exe        
   07-May-2004  22:05  6.0.6591.0      3,735,552  Wmtemplates.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbenv kbfix kbExchange2000preSP4fix kbbug KB839520 kbAudITPRO
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