Multiple Perflib 1010 error events are logged for the Print Spooler service in Windows 2000 (839397)

SYMPTOMS

In the application event log, multiple error messages are logged that are similar to the following:

Event Type: Error
Event Source: Perflib
Event Category: None
Event ID: 1010
Date: Date
Time: Time
User: N/A
Computer: Computer_Name

Description:
The Collect Procedure for the "Spooler" service in DLL "C:\WINNT\system32\winspool.drv" generated an exception or returned an invalid status. Performance data returned by counter DLL will be not be returned in Perf Data Block. Exception or status code returned is data DWORD 0.
Data:
0000: ba 06 00 00 º...

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   23-Mar-2004  20:13  5.0.2195.6824     42,256  Basesrv.dll
   21-Sep-2003  00:45  5.0.2195.6824    236,304  Cmd.exe
   23-Mar-2004  20:13  0.2.0.1          138,000  Faxui.dll
   23-Mar-2004  20:13  5.0.2195.6898    242,448  Gdi32.dll
   23-Mar-2004  20:13  5.0.2195.6897    742,160  Kernel32.dll
   23-Mar-2004  20:13  5.0.2195.6895    252,688  Localspl.dll
   23-Mar-2004  20:13  5.0.2195.6824     54,544  Mpr.dll
   23-Mar-2004  20:13  5.0.2195.6895    335,120  Msgina.dll
   23-Mar-2004  20:13  5.0.2195.6892     90,264  Rdpwd.sys
   05-Feb-2004  20:18  5.0.2195.6896  5,869,056  Sp3res.dll
   23-Mar-2004  20:13  5.0.2195.6876     80,144  Spoolss.dll
   23-Mar-2004  20:13  5.0.2195.6897    403,216  User32.dll
   23-Mar-2004  20:13  5.0.2195.6891    394,512  Userenv.dll
   11-Mar-2004  02:37  5.0.2195.6897  1,720,368  Win32k.sys
   23-Mar-2004  20:13  5.0.2195.6824     87,312  Win32spl.dll
   11-Mar-2004  02:37  5.0.2195.6898    181,520  Winlogon.exe
   23-Mar-2004  20:13  5.0.2195.6825    114,960  Winspool.drv
   23-Mar-2004  20:13  5.0.2195.6884    252,688  Winsrv.dll

MORE INFORMATION

For additional information about the naming schema for Windows software updates, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates