"There are no Office Assistant character files present" error message when you start an Office XP program (839132)
The information in this article applies to:
- Microsoft Excel 2002
- Microsoft FrontPage 2002
- Microsoft Outlook 2002
- Microsoft PowerPoint 2002
- Microsoft Publisher 2002
- Microsoft Word 2002
- Microsoft Office XP Professional
- Microsoft Office XP Small Business
- Microsoft Office XP Standard
- Microsoft Office XP Students and Teachers
- Microsoft Office XP Developer
- Microsoft Access 2002
SYMPTOMSWhen you start a Microsoft Office XP program for the second
(or subsequent) time, you may receive the following error message: There
are no Office Assistant character files present on the system. Please run Setup
in maintenance mode and install at least one character. CAUSEThis problem may occur when all the following conditions are
true:
- You have both Microsoft Office XP programs and Microsoft
Office 2003 programs installed on the same computer.
- You start an Office 2003 program first.
- The Office Assistant is active in the Office 2003
program.
- You start, and then quit an Office XP program.
- You start an Office XP program a second (or subsequent)
time.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.REFERENCES
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
828956
Running multiple versions of Microsoft Office with Office 2003
| Modification Type: | Major | Last Reviewed: | 5/15/2006 |
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| Keywords: | kbQFE KBHotfixServer kberrmsg kbfix kbbug KB839132 kbAudEndUser |
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