Information Store service crashes after you move the Exchange 2000 database files to a new hard disk (838937)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

On a computer that is running Microsoft Exchange 2000 Server, the Microsoft Exchange Information Store service (Store.exe) may crash after you move the Exchange 2000 database files to a new hard disk.

CAUSE

This problem may occur if both of the following conditions are true:
  • You move the Microsoft Exchange 2000 Server database files (.edb) to a different hard disk.
  • You modify the following two Active Directory directory service properties to point to the new database location:
    • msExchSLVFile
    • msExchEDBFile

RESOLUTION

Hotfix information

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, all the following services are automatically stopped and then restarted when you install this hotfix:
  • World Wide Web Publishing Service
  • Simple Mail Transport Protocol (SMTP)
  • Microsoft Exchange Routing Engine
  • Microsoft Exchange POP3
  • Network News Transport Protocol (NNTP)
  • Microsoft Exchange MTA Stacks
  • Microsoft Exchange Information Store
  • Microsoft Exchange IMAP4
  • IIS Admin Service
  • Microsoft Exchange Management
  • Windows Management Instrumentation
  • Microsoft Exchange System Attendant
  • Microsoft Search
  • License Logging Service

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
22-Apr-2004  01:11                     12,720  Ctrl_calendarview20.htc
22-Apr-2004  01:11                     91,631  Ctrl_calendarview20.js
08-May-2004  00:54  6.0.6591.0        856,064  Davex.dll        
08-May-2004  00:54  6.0.6591.0         53,248  Davexpc.dll      
08-May-2004  00:49  6.0.6591.0        131,072  Drviis.dll       
08-May-2004  00:50  6.0.6591.0        581,632  Dsaccess.dll     
08-May-2004  00:03  6.0.6591.0        184,320  Dscmsg.dll       
08-May-2004  00:04  6.0.6591.0        962,560  Emsmdb32.dll     
08-May-2004  00:53  6.0.6591.0      2,179,072  Ese.dll          
08-May-2004  00:53  6.0.6591.0         40,960  Eseperf.dll      
22-Apr-2004  01:17                      6,991  Eseperf.hxx
08-May-2004  00:53                    391,634  Eseperf.ini
08-May-2004  01:03  6.0.6591.0      3,596,288  Excdo.dll           
08-May-2004  00:49  6.0.6591.0         94,208  Eximap4.dll      
08-May-2004  00:50  6.0.6591.0        262,144  Exmime.dll       
07-May-2004  23:38  6.0.6591.0        176,128  Exnntp.dll       
08-May-2004  00:54  6.0.6591.0        143,360  Exodbesh.dll     
08-May-2004  00:54  6.0.6591.0         57,344  Exodbpc.dll      
08-May-2004  00:54  6.0.6591.0        200,704  Exodbprx.dll     
08-May-2004  00:54  6.0.6591.0      2,179,072  Exoledb.dll      
08-May-2004  00:47  6.0.6591.0         81,920  Exosal.dll       
08-May-2004  00:50  6.0.6591.0         32,768  Expop3.dll       
08-May-2004  00:50  6.0.6591.0         32,768  Exproto.dll      
08-May-2004  00:54  6.0.6591.0        307,200  Exprox.dll       
08-May-2004  00:03  6.0.6591.0        143,360  Exschema.exe     
08-May-2004  00:55  6.0.6591.0        331,776  Exsmtp.dll       
08-May-2004  00:05  6.0.6591.0        675,840  Exwform.dll      
07-May-2004  23:39  6.0.6591.0        180,224  Exwin32.dll      
08-May-2004  00:04  6.0.6591.0         40,960  Febecfg.dll      
08-May-2004  00:49  6.0.6591.0         32,768  Iisif.dll        
08-May-2004  00:51  6.0.6591.0        135,168  Iisproto.dll     
08-May-2004  00:51  6.0.6591.0         61,440  Imap4be.dll      
08-May-2004  00:09  6.0.6591.0        319,488  Imap4evt.dll     
08-May-2004  00:06  6.0.6591.0        126,976  Imap4fe.dll      
08-May-2004  00:50  6.0.6591.0        126,976  Imap4svc.dll     
08-May-2004  00:51  6.0.6591.0         40,960  Jcb.dll          
07-May-2004  23:39  6.0.6591.0         49,152  Mdbevent.dll     
07-May-2004  23:58  6.0.6591.0      2,293,760  Mdbmsg.dll       
07-May-2004  23:41  6.0.6591.0         32,768  Mdbrole.dll      
08-May-2004  00:04  6.0.6591.0        917,504  Mdbsz.dll        
08-May-2004  00:51  6.0.6591.0         24,576  Mdbtask.dll      
07-May-2004  23:38  6.0.6591.0        151,552  Nntpex.dll       
08-May-2004  00:46  6.0.6591.0         94,208  Peexch50.dll     
08-May-2004  00:48  6.0.6591.0        413,696  Phatcat.dll      
08-May-2004  00:50  6.0.6591.0         36,864  Pop3be.dll       
08-May-2004  00:09  6.0.6591.0        303,104  Pop3evt.dll      
08-May-2004  00:06  6.0.6591.0         24,576  Pop3fe.dll       
08-May-2004  00:47  6.0.6591.0         73,728  Pop3svc.dll      
08-May-2004  00:09  6.0.6591.0        163,840  Protomsg.dll     
08-May-2004  00:51  6.0.6591.0        532,480  Reapi.dll        
08-May-2004  00:49  6.0.6591.0      4,673,536  Store.exe        
08-May-2004  00:05  6.0.6591.0      3,735,552  Wmtemplates.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbfix kbExchange2000preSP4fix kbbug KB838937 kbAudITPRO
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