Your computer may slow or stop responding and repeatedly log event IDs 9582 and 1160 in Exchange 2000 Server (838233)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

Your Microsoft Exchange 2000 Server computer may slow or stop responding, and the following events are logged repeatedly in the event log. Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 1160
User: N/A
Computer: ComputerName
Description:
Database resource failure error 0xfffffc0d occurred in function JTAB_BASE::EcCreateIndex while accessing the database "storage group\mailbox storage".Event Type: Error
Event Source: MSExchangeIS
Event Category: Performance
Event ID: 9582
User: N/A
Computer: ComputerName
Description:
The virtual memory necessary to run your Exchange server is fragmented in such a way that normal operation may begin to fail. It is highly recommended that you restart all Exchange services to correct this issue.

CAUSE

This issue may occur when virtual memory fragmentation occurs on your Exchange 2000 computer. This issue may also occur when the server has IMAP4 users and they log on or log off.

RESOLUTION

Hotfix information

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

Component: Exchange\IMAP4\EPOXY

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
    Date         Time   Version            Size    File name
   --------------------------------------------------------------
   08-Mar-2004  09:37  6.0.6574.0      3,919,872  Cdoex.dll        
   16-Feb-2004  15:08                     12,720  Ctrl_calendarview20.htc
   16-Feb-2004  15:08                     91,631  Ctrl_calendarview20.js
   08-Mar-2004  09:57  6.0.6574.0        847,872  Davex.dll        
   08-Mar-2004  09:57  6.0.6574.0         53,248  Davexpc.dll      
   08-Mar-2004  10:38  6.0.6574.0        131,072  Drviis.dll       
   08-Mar-2004  10:39  6.0.6574.0        581,632  Dsaccess.dll     
   08-Mar-2004  09:45  6.0.6574.0        184,320  Dscmsg.dll       
   08-Mar-2004  09:47  6.0.6574.0        962,560  Emsmdb32.dll     
   08-Mar-2004  09:42  6.0.6574.0      2,191,360  Ese.dll          
   08-Mar-2004  09:42  6.0.6574.0         40,960  Eseperf.dll      
   16-Feb-2004  15:13                      6,991  Eseperf.hxx
   08-Mar-2004  09:42                    391,634  Eseperf.ini
   08-Mar-2004  09:37  6.0.6574.0      3,588,096  Excdo.dll        
   08-Mar-2004  10:38  6.0.6574.0         94,208  Eximap4.dll      
   08-Mar-2004  10:39  6.0.6574.0        262,144  Exmime.dll       
   08-Mar-2004  09:23  6.0.6574.0        176,128  Exnntp.dll       
   08-Mar-2004  09:57  6.0.6574.0        143,360  Exodbesh.dll     
   08-Mar-2004  09:57  6.0.6574.0         57,344  Exodbpc.dll      
   08-Mar-2004  09:57  6.0.6574.0        200,704  Exodbprx.dll     
   08-Mar-2004  09:57  6.0.6574.0      2,158,592  Exoledb.dll      
   08-Mar-2004  10:36  6.0.6574.0         81,920  Exosal.dll       
   08-Mar-2004  10:38  6.0.6574.0         32,768  Expop3.dll       
   08-Mar-2004  10:39  6.0.6574.0         32,768  Exproto.dll      
   08-Mar-2004  09:57  6.0.6574.0        307,200  Exprox.dll       
   08-Mar-2004  09:50  6.0.6574.0        143,360  Exschema.exe     
   08-Mar-2004  09:52  6.0.6574.0        327,680  Exsmtp.dll       
   08-Mar-2004  09:52  6.0.6574.0        675,840  Exwform.dll      
   08-Mar-2004  09:24  6.0.6574.0        180,224  Exwin32.dll      
   08-Mar-2004  09:50  6.0.6574.0         40,960  Febecfg.dll      
   08-Mar-2004  10:38  6.0.6574.0         32,768  Iisif.dll        
   08-Mar-2004  10:40  6.0.6574.0        135,168  Iisproto.dll     
   08-Mar-2004  10:40  6.0.6574.0         61,440  Imap4be.dll      
   08-Mar-2004  09:53  6.0.6574.0        319,488  Imap4evt.dll     
   08-Mar-2004  09:52  6.0.6574.0        126,976  Imap4fe.dll      
   08-Mar-2004  10:38  6.0.6574.0        126,976  Imap4svc.dll     
   08-Mar-2004  10:39  6.0.6574.0         40,960  Jcb.dll          
   08-Mar-2004  09:23  6.0.6574.0         49,152  Mdbevent.dll     
   08-Mar-2004  09:42  6.0.6574.0      2,293,760  Mdbmsg.dll       
   08-Mar-2004  09:25  6.0.6574.0         32,768  Mdbrole.dll      
   08-Mar-2004  09:47  6.0.6574.0        909,312  Mdbsz.dll        
   08-Mar-2004  10:39  6.0.6574.0         24,576  Mdbtask.dll      
   08-Mar-2004  09:23  6.0.6574.0        151,552  Nntpex.dll       
   08-Mar-2004  10:34  6.0.6574.0         94,208  Peexch50.dll     
   08-Mar-2004  10:36  6.0.6574.0        413,696  Phatcat.dll      
   08-Mar-2004  10:38  6.0.6574.0         36,864  Pop3be.dll       
   08-Mar-2004  09:53  6.0.6574.0        303,104  Pop3evt.dll      
   08-Mar-2004  09:52  6.0.6574.0         24,576  Pop3fe.dll       
   08-Mar-2004  10:36  6.0.6574.0         73,728  Pop3svc.dll      
   08-Mar-2004  09:53  6.0.6574.0        163,840  Protomsg.dll     
   08-Mar-2004  10:39  6.0.6574.0        532,480  Reapi.dll        
   08-Mar-2004  10:37  6.0.6574.0      4,673,536  Store.exe
Note Because of file dependencies, this hotfix requires Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about memory fragmentation, click the following article numbers to view the articles in the Microsoft Knowledge Base:

296073 Monitoring for Exchange 2000 memory fragmentation

For more information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/3/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbExchange2000preSP4fix kbbug KB838233 kbAudITPRO
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