FIX: A blank page is returned when you request a Content Management Server 2002 resource that you do not have permissions to access (838231)

CAUSE

This problem occurs when you configure IIS, and you have Anonymous access enabled and Integrated Authentication access disabled. When these conditions are true, Content Management Server will handle the request and returns a Content Management Server custom 401 HTTP error page. The Content Management Server custom 401 HTTP error page does not have a body and is displayed as a blank page in Microsoft Internet Explorer.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Content Management Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must first install Content Management Server 2002 Service Pack 1 (SP1).

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------  
   25-Feb-2004  23:41  5.0.2523.0         82,944  Reauthfilt.dll

MORE INFORMATION

This hotfix changes the way that Content Management Server returns a 401 HTTP error page when Anonymous access is enabled and Integrated Authentication is disabled. Therefore, when this problem occurs, Content Management Server now lets IIS return the custom 401 HTTP error page that was configured in IIS. This change enables administrators of Content Management Server-based Web sites to create a custom 401 HTTP error page that can redirect the user to a logon page or to display a friendly error message in the body of the page.

For more information about customizing HTTP error messages in IIS, visit the following Microsoft Developer Network (MSDN) Web site:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/iissdk/iis/customerrormessagesreference.asp