When you print to a file in Windows Server 2003, you receive Event ID 61 (838172)


The information in this article applies to:

  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition

SUMMARY

This article discusses Event ID 61. This event appears in the system event log when you are experiencing printing problems. This event may appear if you print to a file, and you do not specify the file's full path. The event may also appear because of a problem with a driver or with a port monitor.

SYMPTOMS

When you print multiple jobs at the same time to a specific file name, and you do not specify the full path of the .prn file, the .prn file will be created in the %Systemroot%\System32 folder. You may receive an "ACCESS_DENIED" error message, your computer may stop responding, and printing may stop. The system event log may have one or more instances of the following event log message:

Event Type: Error
Event Source: Print
Event Category: None
Event ID: 61
Description: The document document name owned by username failed to print on printer printer name. Win32 error code returned by the print processor: 3003. A StartDocPrinter call was not issued.

You may also notice that use of paged-pool memory is high.

CAUSE

This problem occurs when you do not specify the full path of the file you are printing to. If a file is specified as filename.prn, the file will be created in the %Systemroot%\System32 folder. Various users will have different rights to this folder. If you print to a file that is located in this folder, you may receive an "ACCESS_DENIED" error message. In this case, if you continue to write jobs to this same file, the spooler continues to try to print the job. This scenario can exhaust page-pooled memory and cause your computer to stop responding.

RESOLUTION

To resolve this problem, provide a specific destination when you create a local file as the destination of a local port print job. Do not use the system folders.

MORE INFORMATION

Third-party print drivers and third-party port monitors may cause the majority of Event ID 61 error messages.

For additional information about Event ID 61 log entries, click the following article number to view the article in the Microsoft Knowledge Base:

810647 The system event log contains many Event 61 entries



For information about how to contact your vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

You may also receive the following Event ID 61 log entries when you print:

Event Source: Print
Event ID: 61
Description: The document DocumentName owned by UserName failed to print. Win32 error code returned by the print processor: 63 (0x3f). Error code 63 - job in the queue was deleted.

Event Source: Print
Event ID: 61
Description: The document DocumentName owned by UserName failed to print on printer 3003 (0xbbb). Win32 error code returned by the print processor: %5 Error code 3003 - A StartDocPrinter call was not issued.

Event Source: Print
Event ID: 61
Description: The document ApplicationName - DocumentName owned by UserName failed to print. Win32 error code returned by the print processor: 1392 (0x570).

Event Source: Print
Event ID: 61
Description: The document ApplicationName - DocumentName owned by UserName failed to print. Win32 error code returned by the print processor: 259 (0x103).

Event Source: Print
Event ID: 61
Description: The document ApplicationName - DocumentName Print Job owned by UserName failed to print. Win32 error code returned by the print processor: 259.

Event Source: Print
Event ID: 61
Description: The document ApplicationName - DocumentName Print Job owned by UserName failed to print. Win32 error code returned by the print processor: 29.

Event Source: Print
Event ID: 61
Description: The document ApplicationName - DocumentName Print Job owned by UserName failed to print. Win32 error code returned by the print processor: 119 (0x77).

Error code 119 appears if the printer is offline.

Event Source: Print
Event ID: 61
Description: The document ApplicationName - DocumentName owned by UserName failed to print. Win32 error code returned by the print processor: 998 (0x3e6).

Check the client computer print driver. If the driver is a third-party print driver, try the corresponding Microsoft print driver.

Event Source: Print
Event ID: 61
Description: The document ApplicationName - DocumentName owned by UserName failed to print. Win32 error code returned by the print processor: 1813 (0x715).

Event Source: Print
Event ID: 61
Description: The document ApplicationName - DocumentName owned by UserName failed to print on printer 122 (0x7a).
Win32 error code returned by the print processor: 1392 (0x570).
Win32 error code returned by the print processor: 259 (0x103).
Win32 error code returned by the print processor: 63 (0x3f).
Win32 error code returned by the print processor: 3003 (0xbbb).

Modification Type:MajorLast Reviewed:6/30/2004
Keywords:kbtshoot kbprb KB838172 kbAudEndUser kbAudITPRO
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