The Web Author console is not displayed in the MCMS 2002 Web site (837746)


The information in this article applies to:

  • Microsoft Content Management Server 2002
  • Microsoft Content Management Server 2002 SP1
  • Microsoft Content Management Server 2002 SP1a

SYMPTOMS

When you are logged on to a Microsoft Content Manager Server (MCMS) 2002 Web site in the Author role, the Web Author console may not be displayed after you receive one of the following error messages:

Error Message 1
The page cannot be found - HTTP 400 - File not found
Error Message 2
The page cannot be displayed - HTTP 500 - Internal Server Error
This issue may occur when the following conditions are true:
  • The MCMS Web site is configured to use Windows Authentication, and Anonymous access is enabled.
  • The MCMS Web site is configured to permit guest access.
  • You log on to the Web Author console on the MCMS Web site.

CAUSE

This problem occurs because Microsoft Internet Explorer caches the user credentials that are used to log on to the Web site when you create a Web site that requires user credentials for access. Internet Explorer uses cached credentials so that the user does not have to be authenticated more than one time per session. If you are logged on to the Web Author console and you receive either of the error messages that are described in the "Symptoms" section, Internet Explorer resets the user credentials to use the default Anonymous access setting. When the credentials are reset to the Anonymous access setting, you do not have permissions to use the Web Author console, and the Web Author console is not displayed in the MCMS Web site.

WORKAROUND

To work around this problem, use one of the following methods:
  • Configure the MCMS Web site to use Forms-based authentication. For more information about how to configure Forms-based Authentication in Microsoft Internet Information Services (IIS), see the "Forms-based Authentication" topic in the "Authentication Users" section of the MCMS System Administration (Sysadmin.chm) product documentation.

    Note You can find the MCMS System Administration (Sysadmin.chm) file in the following folder of your MCMS computer:

    Drive:\Program Files\Microsoft Content Management Server\Docs

  • Create two Web entry points:
    1. Create an MCMS read/write Web entry point for authors.
    2. Disable Anonymous access for this point.
    3. Create a read-only Web entry point for subscribers.
    4. Enable Anonymous access for this point.

REFERENCES

For more information about Microsoft Content Management Server 2002, visit the following Microsoft Web site:

http://www.microsoft.com/cmserver

Modification Type:MajorLast Reviewed:7/28/2004
Keywords:kbprb KB837746 kbAudDeveloper kbAudITPRO
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