The IIS Admin Service may crash when an Outlook Web Access client uploads an empty message in Outlook Web Access for Exchange Server 5.5 (837677)


The information in this article applies to:

  • Microsoft Exchange Server 5.5, when used with:
    • the operating system: Microsoft Windows NT 4.0 SP6a

SYMPTOMS

In Microsoft Outlook Web Access (OWA) for Microsoft Exchange Server 5.5, the Exupload.dll process may generate an access violation when the OWA client uploads an empty message. Additionally, if Microsoft Internet Information Services (IIS) is configured to disable debug exception catching, the IIS Admin Service (Inetinfo.exe) may crash.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Restart requirement

You must restart the IIS Admin Service after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   15-Apr-2004  02:12  5.5.2658.5         17,680  Exupload.dll

WORKAROUND

To work around this issue, you can enable debug exception catching. To do this, follow these steps:
  1. Click Start, click Run, type inetmgr, and then click OK.
  2. Right-click the computer name in the left pane, and then click Properties.
  3. In the Master WWW Service Properties dialog box, click Edit.
  4. Click the Home Directory tab, and then click Configuration.
  5. Click the Process Options tab, and then click to select the Enable Debug Exception Catching check box.
  6. Click Apply, and then click OK two times.
  7. Click Start, click Run, type services.msc, and then click OK.
  8. Click IIS Admin Service, and then click Restart Service.
Note The version of Microsoft Windows to which this article applies is Microsoft Windows NT4.0 Service Pack 6a (SP6a). Windows NT 4.0 SP6a includes IIS 4.0. Microsoft Windows 2000 or later versions of Windows may behave differently. Windows 2000 includes IIS 5.0.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Modification Type:MinorLast Reviewed:10/25/2005
Keywords:kbHotfixServer kbQFE kbexchOWA kbExchange550preSP5fix kbBug kbfix kbQFE KB837677 kbAudITPRO
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