SYMPTOMS
The Microsoft Exchange Server 5.5 message transfer agent (MTA) may quit unexpectedly, and you may see a call stack that is similar to the following:
0:023> kb
ChildEBP RetAddr Args to Child
03affb38 0043bdb6 01d2e968 769762ee 0046da0d emsmta!_snpugetc+0x83
03afff28 0043b48c 0046da0d 00695350 01cd3f18 emsmta!otpmrfo+0x643
03afff48 004a5046 0046da0d 01d0bc58 0105f860 emsmta!otpmmai2+0x129
03afff8c 0046da1e 0105f860 00000000 0000000d emsmta!otpmmain+0x3c6
03afffb8 77f04ef0 0000000d 0105f860 00000000 emsmta!sbpiwbep+0x67
03afffec 00000000 0046d9c6 0000000d 00000000 KERNEL32!BaseThreadStart+0x51
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have Microsoft Exchange Server 5.5 installed to apply this hotfix.
Restart requirement
You do not have to restart your computer after you
apply this hotfix.
Hotfix replacement information
This hotfix does not replace any
other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
01-Aug-2001 17:02 41,325 Dbserver.sch
16-Sep-2002 15:49 88,248 Dsadap.xv2
16-Sep-2002 15:49 33,049 Edi.xv2
11-Feb-2004 00:31 5.5.2657.94 1,941,776 Emsmta.exe
11-Feb-2004 00:20 5.5.2657.94 69,904 Ems_rid.dll
13-Jun-2001 17:05 133,435 Infoplog.cfg
11-Feb-2004 00:20 5.5.2657.94 19,728 Maxapia.dll
11-Feb-2004 00:20 5.5.2657.94 12,048 Maxapiv1.dll
11-Feb-2004 00:32 5.5.2657.94 167,184 Mtacheck.exe
11-Feb-2004 00:20 5.5.2657.94 743,696 Mtamsg.dll
11-Feb-2004 00:20 5.5.2657.94 16,656 Mtaperf.dll
18-Aug-2003 19:03 5,621 Mtaperf.h
11-Feb-2004 00:20 52,082 Mtaperf.ini
11-Feb-2004 00:20 5.5.2657.94 16,656 Mtxapia.dll
11-Feb-2004 00:20 5.5.2657.94 11,536 Mtxapiv1.dll
16-Sep-2002 15:49 36,452 P2.tpl
13-Jun-2001 17:06 50,789 P2.xv2
17-Sep-2001 18:45 14,002 P42.tpl
16-Sep-2002 15:49 41,222 P772.tpl
16-Sep-2002 15:49 9,028 P772.xv2
29-Aug-2001 18:16 23,350 Rdi.xv2
11-Feb-2004 00:19 5.5.2657.94 322,320 X400om.dll
11-Feb-2004 00:19 5.5.2657.94 40,208 X400omv1.dll
16-Sep-2002 15:49 31,276 X500dap.tpl