Description of the English and Japanese Office 2003 Resource Kit hotfix package: February 10, 2004 (835209)

SUMMARY

This article describes the Microsoft Office 2003 Resource Kit issue that is fixed in the Office 2003 Resource Kit hotfix package that is dated February 10, 2004.

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Issues that are fixed in the hotfix package

The following issue is fixed in this hotfix package but was not previously documented in a Microsoft Knowledge Base article:

Note This software update will not fix this issue if you are redirecting user profile folders, such as the Application Data folder, the Desktop folder, or the My Documents folder.

For more information on this issue, click the following article number to view the article in the Microsoft Knowledge Base:

892996 A custom transform (MST) file does not copy additional files to user profile folders that were redirected to the network in Office 2003

When you install Microsoft Office 2003 on a computer by using a custom transform that adds additional files, the installation of Office 2003 may not be completed successfully.

Note This problem may occur if the added file already exists on the computer where you are installing Office 2003 and the Created date is significantly earlier than the Modified date of the existing file. When this scenario occurs, the added file is not copied and the custom action that verifies that the added file was not corrupted during installation does not complete successfully. This causes a critical failure.

The name of the custom action that does not complete successfully will start with OCW_Verify_ as shown in the following sample:

MSI (s) (2C:94): Executing op: ActionStart(Name=OCW_Verify_User_Settings_Files,
Description=Verifying custom default settings,) 
Action 10:12:02: OCW_Verify_User_Settings_Files. Verifying custom 
default settings 
MSI (s) (2C:94): Executing op: CustomActionSchedule
(Action=OCW_Verify_User_Settings_Files,ActionType=3073,Source=BinaryData,
Target=_OCW_Verify_User_Settings_Files@4,CustomActionData=C:\Documents and 
Settings\tuser\Application Data\Microsoft\Outlook\outcmd.dat*5067A31EB63B551D025B15D6DF2DABDF 
MSI (s) (2C:94): Creating MSIHANDLE (5280) of type 790536 for thread 3988 
Action ended 10:12:02: InstallExecute. Return value 3.

Earlier in the log, you may find an entry that shows an added file that did not copy that is similar to the following log entry:

MSI (s) (2C:94): Executing op: SetSourceFolder(Folder=C:\DOCUME~1\tuser\LOCALS~1\Temp\) 
MSI (s) (2C:94): Executing op: SetTargetFolder(Folder=C:\Documents and Settings\tuser\
Application Data\Microsoft\Outlook\) 
MSI (s) (2C:94): Executing op: FileCopy(SourceName=~OCW0008.TMP,,DestName=outcmd.dat,
Attributes=32,FileSize=990,PerTick=32768,IsCompressed=0,VerifyMedia=0,,,,,,,,InstallMode=262144,,,,,,) 
MSI (s) (2C:94): File: C:\Documents and Settings\tuser\Application Data\Microsoft\Outlook\outcmd.dat;
Won't Overwrite;  No patch;  Existing file is unversioned but modified

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MORE INFORMATION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites

There are no prerequisites for this hotfix.

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Restart information

You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information

This hotfix is not replaced by any later hotfix.

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Registry information

You do not have to create or to modify any registry keys to activate any hotfixes that are contained in this package.

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Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

English version

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name 
   ------------------------------------------------------------------------- 
   10-Feb-2004  17:15  5.0.2919.6304  7,497,792  Office2003-kb835209-enu.exe

After you install the hotfix, the English version of this fix has the file attributes (or later file attributes) that are listed in the following table:

   Date         Time   Version      Size     File name
   ----------------------------------------------------- 
   28-Jan-2004  05:16  11.0.6120.0  580,296  Custwiz.exe 
   28-Jan-2004  05:17  11.0.6120.0   35,528  Ocw_cpyf.dll

Japanese version

The Japanese version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name 
   -------------------------------------------------------------- 
   20-May-2005  17:56  5.0.2919.6304  7,587,896  Office2003-kb835209-jpn.exe

After you install the hotfix, the Japanese version of this fix has the file attributes (or later file attributes) that are listed in the following table:

   Date         Time   Version      Size     File name 
  ------------------------------------------------------- 
   17-Mar-2005  21:40  11.0.6550.0  581,832  Custwiz.exe 
   17-Mar-2005  21:40  11.0.6550.0   35,528  Ocw_cpyf.dll