You receive an "error 1603: A fatal error occurred during installation" error message when you try to install a Windows Installer package (834484)
The information in this article applies to:
- Microsoft Windows Installer 1.0
- Microsoft Windows Installer 1.1
- Microsoft Windows Installer 1.2
- Microsoft Windows Installer 2.0, when used with:
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows 2000 Professional
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
SYMPTOMSWhen you try to install a Microsoft Windows Installer
package, you may receive the following error message: Error 1603: A fatal error occurred during installation.
If you click OK in the message box, the installation
rolls back. CAUSEYou may receive this error message if any one of the
following conditions is true:
- The folder that you are trying to install the Windows
Installer package to is encrypted.
- The drive that contains the folder that you are trying to
install the Windows Installer package to is accessed as a substitute
drive.
- The SYSTEM account does not have Full Control permissions
on the folder that you are trying to install the Windows Installer package to.
You notice the error message because the Windows Installer service uses the
SYSTEM account to install software.
RESOLUTIONTo resolve this problem, do any one of the following,
depending on the cause of the problem:
- Install the package to a folder that is not encrypted.
Use this method if you receive the error message because you
try to install the Windows Installer package to a folder that is
encrypted. - Install the package to a drive that is not accessed as a substitute drive.
Use this method if you receive the error message because the
drive that contains the folder that you try to install the Windows Installer
package to is accessed as a substitute drive. - Grant Full Control permissions to the SYSTEM account. (for Windows 2000 and Windows XP only)
Use this method if you receive the error message because the
SYSTEM account does not have Full Control permissions on the folder that you
try to install the Windows Installer package to.
To grant Full
Control permissions to the SYSTEM account, follow these steps:
- On the Windows desktop, double-click My
Computer. The My Computer window appears.
- Right-click the drive that you want to install the
Windows Installer package to, and then click
Properties.
- Click the Security tab.
- On the Security tab, do the following:
- If you are using Microsoft Windows 2000, verify
that the Name box contains the SYSTEM user account.
- If you are using Microsoft Windows XP, verify that
the Group or user names box contains the SYSTEM user
account.
If the SYSTEM user account does not appear in the box,
follow these steps to add the SYSTEM account to the box:
- Click Add. The Select
Users or Groups dialog box appears.
- In the Name field, click
SYSTEM, and then click Add.
- Click OK.
- In the Permissions section, click to
select the Full Control check box under
Allow, and then click Advanced.
- Do the following:
- If you are using Windows XP, in the dialog box that
appears, click to select the Replace permission entries on all child
objects with entries shown here that apply to child objects check box
for the SYSTEM account, and then click OK.
- If you are not using Windows XP, in the dialog box
that appears, click to select the Reset permissions on all child
objects and enable propagation of inheritable permissions check box
for the SYSTEM account, and then click OK.
Note If you receive a security message, click
Yes. - Wait for the operating system to apply the permissions
that you have selected to all child folders.
- Run the Windows Installer package.
STATUS This
behavior is by design.REFERENCESFor more information, visit the following Microsoft
Developer Network (MSDN) Web sites:
Modification Type: | Major | Last Reviewed: | 12/3/2005 |
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Keywords: | kbSecurity kbsetup kbDeployment kberrmsg kbprb KB834484 kbAudDeveloper |
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