"No longer able to access this book" error message when you try to open an e-book in Microsoft Reader for the Pocket PC (832773)

RESOLUTION

To resolve this problem, use the following methods in the order that they appear.

Method 1: Check the current Passport Network registration

You must activate the Reader for the Pocket PC upgrade with the same Passport Network account that you used to activate the earlier version. To determine the current Passport Network account that you are using, follow these steps:

1. Tap Start, tap Programs, and then tap Microsoft Reader.
2. On the Library page, tap Settings.
3. On Page 3, note the Passport Network account identity under Activated for.

Method 2: Upgrade Reader for the Pocket PC

To upgrade Reader for the Pocket PC, follow these steps:

1. Tap Start, and then tap Settings.
2. On the System tab, tap Remove Programs.
3. Tap Microsoft Reader, and then tap Remove to remove Microsoft Reader.
4. Download the latest version of Reader for the Pocket PC.
   
   To do this, visit the following Microsoft Web site:

   http://www.microsoft.com/reader/downloads/ppc.asp

5. Under Full Installation, select the version of Microsoft Reader for the Pocket PC that you want to install, click Open, and then follow the instructions that appear on the screen to install Reader for the Pocket PC.

If you have to activate your copy of Reader for the Pocket PC, visit the following Microsoft Web site: