RESOLUTION
To resolve this problem, use the following methods in the
order that they appear.
Method 1: Obtain the latest Dungeon Siege update
To obtain the most recent Dungeon Siege update, follow these
steps:
- Start Dungeon Siege.
- Click Multiplayer.
- Click ZoneMatch.
- Click Yes if you receive either of the
following messages: A new version of the game update
software is available. Do you want to install this now?There is an update for Dungeon Siege available. Do you want to
install this now?
For more information about how to install the
update, click the following article number to view the article in the Microsoft Knowledge Base:
324477
Dungeon Siege 1.0: Availability of the Dungeon Siege update and the fixes included in the update
Method 2: Verify network hardware
You may experience problems connecting to multiplayer games
through a router without UPnP. You may have to configure your router to permit
the use of required network ports.
If you have UPnP hardware as part
of your existing network, confirm that UPnP is enabled in the settings or
contact the manufacturer for more information. If you are buying new hardware,
look for the UPnP logo on the box.
For more information about how to
configure network ports, click the following article number to view the article in the Microsoft Knowledge Base:
320020
Dungeon Siege: Network ports required for multiplayer games
Method 3: Enable port forwarding
If you use a broadband connection, you may experience problems
when you try to play Dungeon Siege on systems that are using Network Address
Translation (NAT). If your system uses NAT, you will not be able to host games
of Dungeon Siege. However, you will typically be able join games that are
hosted by users whose systems do not use NAT.
You can overcome this
problem by reprogramming your NAT to redirect all external network traffic to a
specific host on the internal network. Be aware that you can only have a single
server behind NAT. Port forwarding circumvents many of the security features of
your NAT.
Alternatively, you can enable specific ports. Dungeon Siege
uses DirectPlay 8.1. DirectPlay 8.1 typically uses ports 6073, 2302, and 2300.
ZoneMatch Port
AutoUpdate, Chat, Games List, News: 80 TCP
2300
UDP - Primary ZoneMatch Port
Game Session Ports
6073 UDP -
Primary: Inbound for Hosting, Outbound for Joining
2302-2400 UDP -
Secondary: Inbound
2302-2400 UDP - Secondary: Outbound
See your
NAT documentation for specific information about port forwarding. For more
information about NAT, visit the following Microsoft Web site:
Method 4: Open or configure the DirectPlay ports on your network
For Dungeon Siege to work on your network, the required network
ports must be open. To verify that these ports are open, or to open these
ports, contact your network administrator or your Internet Service Provider
(ISP). If you are the administrator of the network, see the documentation for
networking hardware or software to determine the steps that you must take to
open these ports.
For more information about required network
ports, click the following article numbers to view the articles in the Microsoft Knowledge Base:
320020
Dungeon Siege: Network ports required for multiplayer games
Method 5: Connect to another game
The network of the game that you are trying to connect to may be
having problems. Try to connect to a different game that is hosted by someone
else.