When you create a view in Microsoft Business Solutions CRM version 1.0, the edit filter criteria condition does not hold its value after you save and close the Edit Filter Criteria form (831182)

SYMPTOMS

When you create a view in System Customization in Microsoft® Business Solutions CRM version 1.0, you can define filter criteria for the new view. The default value for the Edit Filter Condition value is "Contains". After you specify a value other than "Contains" and then click OK to close the form, the edit criteria condition value is not retained. The default value "Contains" is displayed when you open the form again.

The actual view in Microsoft CRM will function correctly and filter the appropriate data in the application. It is in System Customization that the value is not displayed correctly.

RESOLUTION

A supported hotfix is now available from Microsoft. However, it is intended to correct the problem that is described in this article only. Apply it only to systems that are experiencing this problem. This problem has been fixed in Microsoft Business Solutions CRM version 1.2.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information

Install this hotfix on Microsoft CRM Server and client computers.

Prerequisites

To install this hotfix, you must have Microsoft CRM version 1.0 installed.

Removal information

You cannot remove this hotfix.

Restart requirement

If prompted, restart your Microsoft CRM server after installing this hotfix.

File information

The English version of this hotfix has the file attributes that are listed in the following table. The date and time for this file is listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft CRM version 1.0 and Windows 2000 Server

   Date         Time   Version       Size     File name 
   ----------------------------------------------------------
   4-Nov-2003  06:28   None          36,940   search.js