You receive an "unable to start processing services" error message when you try to access Exchange 2000 by using Outlook (830936)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

When you try to access Microsoft Exchange 2000 Server by using a MAPI-based e-mail client such as Microsoft Outlook, you receive the following error message:
unable to start processing services
You experience this problem intermittently.

CAUSE

This problem occurs when the information store is stopped for a long time and then restarted before you try to access Exchange. After the information store is stopped, the MAPI sessions that were created by failed logon attempts are not cleaned up. These sessions are counted against the limit on the maximum number of sessions. This situation may prevent some users from creating new sessions after the information store is restarted.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   27-Oct-2003  12:17  6.0.6527.0      3,915,776  Cdoex.dll        
   27-Oct-2003  12:12  6.0.6527.0        851,968  Davex.dll        
   27-Oct-2003  12:12  6.0.6527.0         53,248  Davexpc.dll      
   27-Oct-2003  12:08  6.0.6527.0        131,072  Drviis.dll       
   27-Oct-2003  12:08  6.0.6527.0        577,536  Dsaccess.dll     
   27-Oct-2003  11:18  6.0.6527.0        184,320  Dscmsg.dll       
   27-Oct-2003  11:18  6.0.6527.0        962,560  Emsmdb32.dll     
   27-Oct-2003  12:11  6.0.6527.0      2,179,072  Ese.dll          
   27-Oct-2003  12:11  6.0.6527.0         40,960  Eseperf.dll      
   08-Sep-2003  09:18                      6,991  Eseperf.hxx
   27-Oct-2003  12:11                    391,634  Eseperf.ini
   27-Oct-2003  12:17  6.0.6527.0      3,575,808  Excdo.dll        
   27-Oct-2003  12:07  6.0.6527.0         90,112  Eximap4.dll      
   27-Oct-2003  12:09  6.0.6527.0        262,144  Exmime.dll       
   27-Oct-2003  10:57  6.0.6527.0        176,128  Exnntp.dll       
   27-Oct-2003  12:12  6.0.6527.0        143,360  Exodbesh.dll     
   27-Oct-2003  12:12  6.0.6527.0         57,344  Exodbpc.dll      
   27-Oct-2003  12:12  6.0.6527.0        200,704  Exodbprx.dll     
   27-Oct-2003  12:12  6.0.6527.0      2,179,072  Exoledb.dll      
   27-Oct-2003  12:06  6.0.6527.0         81,920  Exosal.dll       
   27-Oct-2003  12:08  6.0.6527.0         32,768  Expop3.dll       
   27-Oct-2003  12:08  6.0.6527.0         32,768  Exproto.dll      
   27-Oct-2003  12:12  6.0.6527.0        307,200  Exprox.dll       
   27-Oct-2003  11:21  6.0.6527.0        143,360  Exschema.exe     
   27-Oct-2003  12:12  6.0.6527.0        315,392  Exsmtp.dll       
   27-Oct-2003  11:23  6.0.6527.0        675,840  Exwform.dll      
   27-Oct-2003  10:58  6.0.6527.0        180,224  Exwin32.dll      
   27-Oct-2003  11:21  6.0.6527.0         40,960  Febecfg.dll      
   27-Oct-2003  12:08  6.0.6527.0         32,768  Iisif.dll        
   27-Oct-2003  12:09  6.0.6527.0        135,168  Iisproto.dll     
   27-Oct-2003  12:09  6.0.6527.0         61,440  Imap4be.dll      
   27-Oct-2003  11:24  6.0.6527.0        319,488  Imap4evt.dll     
   27-Oct-2003  11:22  6.0.6527.0        126,976  Imap4fe.dll      
   27-Oct-2003  12:08  6.0.6527.0        126,976  Imap4svc.dll     
   27-Oct-2003  12:09  6.0.6527.0         40,960  Jcb.dll          
   27-Oct-2003  10:58  6.0.6527.0         49,152  Mdbevent.dll     
   27-Oct-2003  11:15  6.0.6527.0      2,285,568  Mdbmsg.dll       
   27-Oct-2003  11:00  6.0.6527.0         32,768  Mdbrole.dll      
   27-Oct-2003  11:18  6.0.6527.0        909,312  Mdbsz.dll        
   27-Oct-2003  12:09  6.0.6527.0         24,576  Mdbtask.dll      
   27-Oct-2003  10:57  6.0.6527.0        151,552  Nntpex.dll       
   27-Oct-2003  12:04  6.0.6527.0         94,208  Peexch50.dll     
   27-Oct-2003  12:06  6.0.6527.0        397,312  Phatcat.dll      
   27-Oct-2003  12:08  6.0.6527.0         36,864  Pop3be.dll       
   27-Oct-2003  11:24  6.0.6527.0        303,104  Pop3evt.dll      
   27-Oct-2003  11:23  6.0.6527.0         24,576  Pop3fe.dll       
   27-Oct-2003  12:06  6.0.6527.0         73,728  Pop3svc.dll      
   27-Oct-2003  11:24  6.0.6527.0        163,840  Protomsg.dll     
   27-Oct-2003  12:09  6.0.6527.0        532,480  Reapi.dll        
   27-Oct-2003  12:12  6.0.6527.0        311,296  Resvc.dll        
   27-Oct-2003  12:07  6.0.6527.0      4,661,248  Store.exe        
   27-Oct-2003  11:23  6.0.6527.0      3,735,552  Wmtemplates.dll
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:10/26/2005
Keywords:kbHotfixServer kbQFE kbHotfixServer kbQFE kbexchSTORE kbQFE kbfix kbExchange2000preSP4fix kbbug KB830936 kbAudITPRO
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