"Access denied" error message when you run a program that uses remote procedure calls in Windows 2000 (830867)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

When you run a program that uses remote procedure calls (RPCs), you may receive an "access denied" error message or experience similar issues. For example, when you use Microsoft Outlook to access e-mail on a Microsoft Exchange server, you may be prompted for your user name and password, even though you are already authenticated on the domain.

CAUSE

This problem occurs because of a regression that was introduced in the update that is described in the following Microsoft Knowledge Base article:

824226 LSASS may cause an access violation during an LDAP search

The hotfix that is described in Knowledge Base article 824226 may cause authentication compatibility issues with other computers that are using a different version of the Msv1_0.dll file.

RESOLUTION

Update information

The MS04-011 security update that is described in Microsoft Knowledge Base article 835732 resolves this issue. For additional information about the MS04-011 security update, click the following article number to view the article in the Microsoft Knowledge Base:

835732 MS04-011: Security Update for Microsoft Windows

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. To verify that the version of the Msv1_0.dll file is the version that is experiencing the problem, follow these steps:
  1. Click Start, click Run, type explorer, and then click OK.
  2. Locate the Msv1_0.dll file in the following folder, where Drive is the hard disk that Windows is installed on and where WinDir is the folder that Windows is installed in:

    Drive:\WinDir\System32

  3. Right-click msv1_0.dll, click Properties, and then click the Version tab. The version that triggers this problem is later than version 5.0.2195.6772 but earlier than version 5.0.2195.6866.

Prerequisites

Windows 2000 Server Service Pack 3.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the hotfix that is described in Knowledge Base article 824226.

File information

Note The following hotfix file information represents the Windows 2000 contents of the security update that is described in Knowledge Base article 835732. If you have already installed that security update, you do not have to separately install the following hotfix. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date         Time   Version           Size     File name      Folder
-----------------------------------------------------------------------
24-Mar-2004  02:17  5.0.2195.6876     388,368  Advapi32.dll     
24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll      
24-Mar-2004  02:17  5.0.2195.6866      69,904  Browser.dll      
24-Mar-2004  02:17  5.0.2195.6901     394,512  Callcont.dll     
21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
24-Mar-2004  02:17  5.131.2195.6824   543,504  Crypt32.dll      
24-Mar-2004  02:17  5.131.2195.6824    61,200  Cryptnet.dll     
24-Mar-2004  02:17  5.0.2195.6868      76,048  Cryptsvc.dll     
24-Mar-2004  02:17  5.0.2195.6824     134,928  Dnsapi.dll       
24-Mar-2004  02:17  5.0.2195.6876      92,432  Dnsrslvr.dll     
24-Mar-2004  02:17  5.0.2195.6883      47,888  Eventlog.dll     
24-Mar-2004  02:17  5.0.2195.6898     242,448  Gdi32.dll        
24-Mar-2004  02:17  5.0.2195.6901     255,248  H323.tsp         
24-Mar-2004  00:46                        502  Hfsecper.inf
17-Mar-2004  21:50                        502  Hfsecupd.inf
24-Mar-2004  02:17  5.0.2195.6902     442,640  Ipnathlp.dll     
24-Mar-2004  02:17  5.0.2195.6890     143,632  Kdcsvc.dll       
11-Mar-2004  02:37  5.0.2195.6903     210,192  Kerberos.dll     
24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll     
21-Sep-2003  00:32  5.0.2195.6824      71,888  Ksecdd.sys       
11-Mar-2004  02:37  5.0.2195.6902     520,976  Lsasrv.dll       
25-Feb-2004  23:59  5.0.2195.6902      33,552  Lsass.exe        
24-Mar-2004  02:17  5.0.2195.6898      37,136  Mf3216.dll       
10-Feb-2004  19:47  5.0.2195.6897      30,160  Mountmgr.sys     
24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll          
24-Mar-2004  02:17  5.0.2195.6905      53,520  Msasn1.dll       
24-Mar-2004  02:17  5.0.2195.6895     335,120  Msgina.dll       
24-Mar-2004  02:17  5.0.2195.6901     249,616  Mst120.dll       
11-Mar-2004  02:37  5.0.2195.6897     123,152  Msv1_0.dll       
24-Mar-2004  02:17  5.0.2195.6897     312,592  Netapi32.dll     
24-Mar-2004  02:17  5.0.2195.6891     371,472  Netlogon.dll     
24-Mar-2004  02:17  5.0.2195.6901      62,224  Nmcom.dll        
24-Mar-2004  02:17  5.0.2195.6899     497,936  Ntdll.dll        
24-Mar-2004  02:17  5.0.2195.6896   1,028,880  Ntdsa.dll        
25-Feb-2004  23:55  5.0.2195.6902   1,699,904  Ntkrnlmp.exe     
25-Feb-2004  23:55  5.0.2195.6902   1,699,264  Ntkrnlpa.exe     
25-Feb-2004  23:55  5.0.2195.6902   1,720,064  Ntkrpamp.exe     
11-Mar-2004  02:37  5.0.2195.6902   1,726,032  Ntoskrnl.exe     
24-Mar-2004  02:17  5.0.2195.6824     115,984  Psbase.dll       
24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys        
24-Mar-2004  02:17  5.0.2195.6897      49,936  Samlib.dll       
24-Mar-2004  02:17  5.0.2195.6897     388,368  Samsrv.dll       
24-Mar-2004  02:17  5.0.2195.6893     111,376  Scecli.dll       
24-Mar-2004  02:17  5.0.2195.6903     253,200  Scesrv.dll       
11-Mar-2004  02:37  5.1.2195.6899     143,120  Schannel.dll     
19-Jun-2003  20:05  5.0.2195.6707      17,168  Seclogon.dll     
24-Mar-2004  02:17  5.0.2195.6894     971,536  Sfcfiles.dll     
05-Feb-2004  20:18  5.0.2195.6896   5,869,056  Sp3res.dll       
24-Mar-2004  02:17  1.0.0.4            27,920  Umandlg.dll      
24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll       
05-Aug-2003  22:14  5.0.2195.6794     385,808  Userenv.dll      
24-Mar-2004  02:17  5.0.2195.6824      50,960  W32time.dll      
21-Sep-2003  00:32  5.0.2195.6824      57,104  W32tm.exe        
11-Mar-2004  02:37  5.0.2195.6897   1,720,368  Win32k.sys       
12-Dec-2003  21:38  5.1.2600.1327     311,296  Winhttp.dll      
11-Mar-2004  02:37  5.0.2195.6898     181,520  Winlogon.exe     
25-Sep-2003  18:08  5.0.2195.6826     243,984  Winsrv.dll       
24-Mar-2004  02:17  5.131.2195.6824   167,184  Wintrust.dll     
24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll  Uniproc   
24-Mar-2004  02:17  5.0.2195.6899     497,936  Ntdll.dll     Uniproc   
11-Mar-2004  02:37  5.0.2195.6897   1,720,368  Win32k.sys    Uniproc   
25-Sep-2003  18:08  5.0.2195.6826     243,984  Winsrv.dll    Uniproc

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/5/2005
Keywords:kbBug kbfix kbQFE KB830867 kbAudITPRO
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