SYMPTOMS
When you print a document from an Apple Macintosh
client computer, the print job does not print. This problem occurs after you apply Microsoft Windows 2000 Service Pack 4 (SP4)
to a Microsoft Windows 2000-based print server that is running Print Services for
Macintosh. Additionally, you may experience both of the
following symptoms:
- The print server appears to receive the print job. However,
the print job is deleted.
- An error message that is similar to the following is logged
to the application event log every time that you print a document from a
Macintosh client computer: Type: Error
Source:
MacPrint
Category: TrueImage Print Processor
Event ID: 4000
Description:
The TrueImage Interpreter initialization failed.
(Document Name: DocumentName)
Processing
continued.
You do not experience these symptoms when you print a document
from a Windows-based client computer.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
This hotfix requires Microsoft Windows 2000 Service Pack 4 (SP4).
Restart requirement
You do not have to restart your computer after you apply this
hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
16-Oct-2003 20:29 5.0.2195.6865 601,360 Sfmpsdib.dll