CAUSE
This problem may occur if the following conditions are true:
- You have a firewall that separates your Active Directory directory service root domain from a child domain.
- The network printer exists on the child domain.
- The Windows XP-based computer exists on the child domain.
- The port that is used by Lightweight Directory Access Protocol (LDAP) is closed on your firewall.
When the Windows XP client connects to the network printer, an LDAP query is sent to the root domain controller to obtain
RootDSE properties. The LDAP query for the printer's properties is sent to the forest root name when you use an "Entire Directory" query to search for printers.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-Bit Editions
Date Time Version Size File name
--------------------------------------------------------
11-Aug-2003 23:43 5.2.9354.0 26,112 _sfx_.dll
16-Oct-2003 19:47 86,287 _sfx_0000._p
16-Oct-2003 19:47 26,899 _sfx_0001._p
16-Oct-2003 19:47 1,695 _sfx_0002._p
16-Oct-2003 19:48 793 _sfx_0003._p
16-Oct-2003 19:47 4,589 _sfx_0004._p
16-Oct-2003 19:47 883 _sfx_0005._p
16-Oct-2003 19:47 8,871 _sfx_0006._p
16-Oct-2003 19:47 86,341 _sfx_0007._p
16-Oct-2003 19:48 617 _sfx_manifest_
Windows XP, 64-Bit Editions
Date Time Version Size File name Platform
------------------------------------------------------------------
16-Oct-2003 03:02 5.1.2600.1310 468,992 Dsquery.dll IA-64
16-Oct-2003 04:02 5.1.2600.1310 227,840 Wdsquery.dll x86