RPC operations per second drop to zero and users cannot connect to the server in Exchange 2000 Server (830708)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

If your Microsoft Exchange 2000 Server computer experiences high CPU utilization from the Microsoft Exchange Information Store service (also known as Store.exe), the logon remote procedure call (RPC) operations per second drops to zero (0). When this problem occurs, users cannot connect to the server.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
     Date         Time   Version            Size    File name
   --------------------------------------------------------------
   31-Oct-2003  17:53  6.0.6530.0      3,915,776  Cdoex.dll        
   31-Oct-2003  17:48  6.0.6530.0        851,968  Davex.dll        
   31-Oct-2003  17:48  6.0.6530.0         53,248  Davexpc.dll      
   31-Oct-2003  17:44  6.0.6530.0        131,072  Drviis.dll       
   31-Oct-2003  17:45  6.0.6530.0        577,536  Dsaccess.dll     
   31-Oct-2003  16:54  6.0.6530.0        184,320  Dscmsg.dll       
   31-Oct-2003  16:53  6.0.6530.0        962,560  Emsmdb32.dll     
   31-Oct-2003  17:47  6.0.6530.0      2,179,072  Ese.dll          
   31-Oct-2003  17:47  6.0.6530.0         40,960  Eseperf.dll      
   08-Sep-2003  16:18                      6,991  Eseperf.hxx
   31-Oct-2003  17:47                    391,634  Eseperf.ini
   31-Oct-2003  17:53  6.0.6530.0      3,575,808  Excdo.dll        
   31-Oct-2003  17:44  6.0.6530.0         90,112  Eximap4.dll      
   31-Oct-2003  17:45  6.0.6530.0        262,144  Exmime.dll       
   31-Oct-2003  16:33  6.0.6530.0        176,128  Exnntp.dll       
   31-Oct-2003  17:48  6.0.6530.0        143,360  Exodbesh.dll     
   31-Oct-2003  17:48  6.0.6530.0         57,344  Exodbpc.dll      
   31-Oct-2003  17:48  6.0.6530.0        200,704  Exodbprx.dll     
   31-Oct-2003  17:48  6.0.6530.0      2,179,072  Exoledb.dll      
   31-Oct-2003  17:42  6.0.6530.0         81,920  Exosal.dll       
   31-Oct-2003  17:44  6.0.6530.0         32,768  Expop3.dll       
   31-Oct-2003  17:45  6.0.6530.0         32,768  Exproto.dll      
   31-Oct-2003  17:48  6.0.6530.0        307,200  Exprox.dll       
   31-Oct-2003  16:57  6.0.6530.0        143,360  Exschema.exe     
   31-Oct-2003  17:48  6.0.6530.0        315,392  Exsmtp.dll       
   31-Oct-2003  16:59  6.0.6530.0        675,840  Exwform.dll      
   31-Oct-2003  16:34  6.0.6530.0        180,224  Exwin32.dll      
   31-Oct-2003  16:58  6.0.6530.0         40,960  Febecfg.dll      
   31-Oct-2003  17:44  6.0.6530.0         32,768  Iisif.dll        
   31-Oct-2003  17:45  6.0.6530.0        135,168  Iisproto.dll     
   31-Oct-2003  17:46  6.0.6530.0         61,440  Imap4be.dll      
   31-Oct-2003  17:01  6.0.6530.0        319,488  Imap4evt.dll     
   31-Oct-2003  16:59  6.0.6530.0        126,976  Imap4fe.dll      
   31-Oct-2003  17:44  6.0.6530.0        126,976  Imap4svc.dll     
   31-Oct-2003  17:45  6.0.6530.0         40,960  Jcb.dll          
   31-Oct-2003  16:34  6.0.6530.0         49,152  Mdbevent.dll     
   31-Oct-2003  16:50  6.0.6530.0      2,289,664  Mdbmsg.dll       
   31-Oct-2003  16:36  6.0.6530.0         32,768  Mdbrole.dll      
   31-Oct-2003  16:53  6.0.6530.0        909,312  Mdbsz.dll        
   31-Oct-2003  17:45  6.0.6530.0         24,576  Mdbtask.dll      
   31-Oct-2003  16:33  6.0.6530.0        151,552  Nntpex.dll       
   31-Oct-2003  17:41  6.0.6530.0         94,208  Peexch50.dll     
   31-Oct-2003  17:42  6.0.6530.0        397,312  Phatcat.dll      
   31-Oct-2003  17:44  6.0.6530.0         36,864  Pop3be.dll       
   31-Oct-2003  17:01  6.0.6530.0        303,104  Pop3evt.dll      
   31-Oct-2003  17:00  6.0.6530.0         24,576  Pop3fe.dll       
   31-Oct-2003  17:42  6.0.6530.0         73,728  Pop3svc.dll      
   31-Oct-2003  17:01  6.0.6530.0        163,840  Protomsg.dll     
   31-Oct-2003  17:45  6.0.6530.0        532,480  Reapi.dll        
   31-Oct-2003  17:48  6.0.6530.0        311,296  Resvc.dll        
   31-Oct-2003  17:44  6.0.6530.0      4,665,344  Store.exe        
   31-Oct-2003  16:59  6.0.6530.0      3,735,552  Wmtemplates.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/3/2005
Keywords:kbHotfixServer kbQFE kbExchange2000preSP4machbarFix kbQFE kbfix kbExchange2000preSP4fix kbbug KB830708 kbAudITPRO
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