Banner Page Always Prints When a Service That Must Print to a Novell NetWare Print Queue Sends a Print Job (830675)

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows 2000 Service Pack 4 (SP4) installed on your computer.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   24-Oct-2003  13:45  5.0.2195.6867  139,536  Nwprovau.dll
   08-Oct-2003  18:18  5.4.1.0          6,656  Spmsg.dll

MORE INFORMATION

Configuration Instructions for Print Options

Client Services for NetWare

Apply the hotfix that is described in this article.
Log on to the computer by using the account that will start the services.
Use the Client Services for NetWare tool in Control Panel to configure the print options that you want to use for the service account.

Gateway Service for NetWare with the Gateway Not Turned On

Apply the hotfix that is described in this article.
Log on to the computer by using the account that will start the services.
Use the Gateway Service for NetWare tool in Control Panel to configure the print options that you want to use for the service account.

Gateway Service for NetWare with the Gateway Turned On

Apply the hotfix that is described in this article.
Log on to the computer by using the account that is used for the gateway.
Use the Gateway Service for NetWare tool in Control Panel to configure the print options that you want to use for the service account.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New File Naming Schema for Microsoft Windows Software Update Packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates