Exchange Server 2003 Information Store service stops responding (830602)

SYMPTOMS

The Information Store service in Microsoft Exchange Server 2003 may unexpectedly stop responding (hang).

This particular issue generates the following call stack:

1ad7f244 00454f06 msvcrt!memmove+0x33
1ad7f470 005156e1 store!PTA::EcConfig+0x12b [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\_common\pta.cxx @ 377]
1ad7f4b8 00565424 store!EcGetFolderPtagsEx+0x15a [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\msgfold.cxx @ 3690]
1ad7f59c 00567a0d store!OMSG::EcUpdateMsgFolder+0x3ca [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\omsg.cxx @ 21232]
1ad7f6cc 0056ae72 store!OMSG::EcSaveChangesReally+0xa31 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\omsg.cxx @ 13008]
1ad7f844 005c32ce store!OMSG::EcSaveChanges2+0xef2 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\omsg.cxx @ 17438]
1ad7f884 005c349d store!EcSaveOneMessage+0x65 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\rpcintf.cxx @ 6855]
1ad7f8c4 005cd0c8 store!EcSaveChangesMessageOp2+0xc2 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\rpcintf.cxx @ 7151]
1ad7f8f8 1c57bdeb store!EcSaveChangesMessageOp+0x62 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\rpcintf.cxx @ 7049]

RESOLUTION

Cumulative rollup information

To resolve this problem, obtain the Exchange Server 2003 Post-RTM store rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

838236 How to obtain the Exchange Server 2003 post-RTM Store rollup

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You may have to restart the following components:

Microsoft Exchange Information Store service
World Wide Web Publishing Service
Simple Mail Transfer Protocol (SMTP)
Microsoft Exchange Routing Service
Network News Transport Protocol
Microsoft Internet Information Services (IIS) Admin Service

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   28-Oct-2003  17:24  6.5.6980.38        49,152  Mdbevent.dll     
   28-Oct-2003  18:03  6.5.6980.38     3,186,176  Mdbmsg.dll       
   28-Oct-2003  17:27  6.5.6980.38        24,064  Mdbrole.dll      
   29-Oct-2003  07:35  6.5.6980.38        13,312  Mdbtask.dll      
   29-Oct-2003  07:34  6.5.6980.38     5,039,104  Store.exe