"Error 1920.Service RTCLog (RTCLog) Failed to Start" Error Message When You Try to Install the IM Archiving Service (830533)


The information in this article applies to:

  • Microsoft Office Live Communications Server 2003

SYMPTOMS

When you try to install the Microsoft Office Live Communications Server 2003 IM Archiving Service, you may receive the following error message during Setup:
Error 1920.Service RTCLog (RTCLog) failed to start. Verify that you have sufficient privileges to start system services.
You receive this error message even though you have sufficient privileges to start the IM Archiving Service.

CAUSE

This problem occurs if you specify a network location as the default Settings and Installation folder during the installation of the IM Archiving Service. Even though you are permitted to specify a network location on the Live Communications IM Archiving Service Options page during Setup, the installation of the IM Archiving Service to a network location is not supported in Live Communications Server 2003.

WORKAROUND

To work around this problem, install the IM Archiving Service to a hard disk on the local computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MajorLast Reviewed:10/16/2003
Keywords:kberrmsg kbprb KB830533 kbAudITPRO
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