Live Communications Server Unexpectedly Quits After You Remove SQL Server 2000 (830527)


The information in this article applies to:

  • Microsoft Office Live Communications Server 2003
  • Microsoft SQL Server 2000 Enterprise Edition
  • Microsoft SQL Server 2000 Standard Edition

SYMPTOMS

After you remove Microsoft SQL Server 2000 from your computer, you may experience all the following behaviors:
  • Microsoft Office Live Communications Server 2003 unexpectedly quits.
  • When you try to start Live Communications Server, you receive the following error message:
    Live Communications Server Snap-in cannot restart Live Communications Server. Try again. For more information, see Event Viewer. Open the Application node and look for event log messages for this program.
  • When you view the application log in Event Viewer, the log contains the following event messages:Source: Live Communication Us
    Category: (1006)
    Event ID: 11
    Date: date
    Time: time
    Type: Error
    User: N/A
    Computer: servername
    Description: Initialize failure. Failed to initialize the Data Store component. Make sure the mssql$rtc service is started.-and-Source: Live Communication Ser
    Category: (1000)
    Event ID: 16415
    Date: date
    Time: time
    Type: Error
    User: N/A
    Computer: servername
    Description: Unable to initialize the registration component, error code is:0xc070000b (Initialize failure. Failed to initialize the Data Store component. Make sure the mssqlc070000b service is started.). The service has to stop.-and-Source: Live Communication Us
    Category: None
    Event ID: 10
    Date: date
    Time: time
    Type: Error
    User: N/A
    Computer: servername
    Description: Live Communications Server Snap-in failed to start service:
    Name = Live Communications Server
    Path = C:\Program Files\Microsoft LC\Server\RtcSrv.exe
    HRESULT = 8007042a. -and-Source: Live Communication Us
    Category: None
    Event ID: 12
    Date: date
    Time: time
    Type: Error
    User: N/A
    Computer: servername
    Description: Live Communications Server Snap-in Start Service Error:
    RtcSrv
    HRESULT = 8007042a.
  • When you try to manually start the Live Communications Server service, you receive the following error message:
    Windows could not start the Live Communications Server on Local Computer. For more information, review the system event log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code -1066401781.

CAUSE

This issue occurs because all the following conditions are true:
  1. You install Microsoft SQL Server 2000 Service Pack 3 on a server.
  2. You install Microsoft Office Live Communications Server 2003 on the same server.
  3. You remove SQL Server 2000, but you do not restart the computer after you finish the removal.
When you remove SQL Server 2000, the RTC instance of the Microsoft SQL Server Desktop Engine (MSDE) quits. As a result, the Live Communications Server service stops.

WORKAROUND

To work around this issue, start the MSSQL$RTC service, and then start the Live Communications Server service. To do this, follow these steps:
  1. Click Start, click Run, type services.msc in the Open box, and then click OK.
  2. In the list of services, right-click MSSQL$RTC, and then click Start.
  3. When the service starts, right-click Live Communications Server, and then click Start.
Modification Type:MajorLast Reviewed:10/17/2003
Keywords:kbprb KB830527 kbAudITPRO
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