You receive a "Stop 0x0000001e" error message when you restart your Windows NT Server 4.0 computer (830068)

SYMPTOMS

When you restart your Microsoft Windows NT Server 4.0 computer, you may receive an error message that is similar to the following error message:

Stop 0x0000001e (0xc0000005, 0xa002d928, 0x00000000, 0x00000004) KMODE_EXCEPTION_NOT_HANDLED win32k.sys

CAUSE

This issue may occur if you remove PC Anywhere by Symantec Corporation and you do not restart your computer before you install a newer version of PC Anywhere. This issue occurs because the Awgina.dll file is missing from your server.

RESOLUTION

To resolve this problem, copy the Msgina.dll file to the Awgina.dll file. To do so, follow these steps:

Install a parallel version of Windows NT on your server.

For additional information about how to perform a parallel install of Windows NT, click the following article number to view the article in the Microsoft Knowledge Base:
259003 How and Why to Perform a Parallel Installation of Windows NT 4.0
Use the parallel installation of Windows NT 4.0 to start your server.
At a command prompt, type each of the following commands, and press ENTER after each command:
- cd C:\Winnt\System32
  
  Where Winnt is the location of the broken Windows NT installation.
- copy msgina.dll awgina.dll
If you receive the prompt, Overwrite awgina.dll? (Yes/No/All), type Yes, and then press ENTER.
Restart your computer.

MORE INFORMATION

When you install PC Anywhere, the Awgina.dll file replaces the Msgina.dll file. The Awgina.dll file is a third-party Graphical Identification and Authentication (GINA) file that PC Anywhere by Symantec provides.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.