SUMMARY
This article describes the Microsoft Office 2003 issues that are fixed in the Microsoft Office 2003 hotfix package that is dated March 5, 2004.
back to the topIssues that are fixed in the hotfix package
The following issues are fixed in this hotfix package, but they were not previously documented in a Microsoft Knowledge Base article:
- When you use a Lotus driver through a System Data Source Name (DSN) to connect to a data source for a mail merge in Microsoft Word 2002, Word 2002 may quit unexpectedly, and you receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
When you view the details of the error message, you receive an error signature that is similar to one of the following:
App Name App Version Module Name Module Version Offset
---------------------------------------------------------------
Winword.exe 10.0.4219.0 Mso.dll 10.0.4219.0 00005ae9
Winword.exe 10.0.4219.0 Mso.dll 10.0.5215.0 00017d52
- In a Microsoft Office 2003 program, if you try to open or to save to a folder that is a redirected drive on a Microsoft Windows Server 2003 computer that is running Terminal Services, you cannot open the folder on the client computer.
- If your local computer policy has the function keys F1 through F11 turned off (11 function keys in total), you may not be able to type the lower case characters "p" through "z" (11 characters in total).
- When the Windows Image Acquisition (WIA) service and your TWAIN device both use the same device name, the Windows Image Acquisition (WIA) service is started regardless of the device that you select when you try to insert a picture from a scanner or from a camera in a Microsoft Office program.
- When you run a custom program in Microsoft Office Word 2003 that converts many Word documents (*.doc) to Rich Text Format (*.rtf) files, Word 2003 may run out of memory.
back to the topMORE INFORMATION
Service pack information
This problem was first corrected in Office 2003 Service Pack 1.To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
back to the topPrerequisites
You must have Microsoft Office 2003 or one of its programs installed to install this hotfix package.
back to the topRestart information
You do not have to restart your computer after you apply this hotfix.
back to the topHotfix replacement information
This hotfix is replaced by a later hotfix.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
835704
Office 2003 hotfix package: March 18, 2004
Registry information
You do not have to create or to modify any registry keys to activate any hotfixes that are contained in this package.
back to the topHotfix file information
This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Download information:
Date Time Version Size File name
-----------------------------------------------------------------------
05-Mar-2004 07:40 11.0.6201.0 6,637,800 Office2003-kb830001-glb.exe
Microsoft Windows Installer MSP file information:
Date Time Size File name
--------------------------------------------------------------------------------
05-Mar-2004 07:06 9,371,648 Mso11-fullfile-glb.msp (full-file/administrative)
05-Mar-2004 04:56 4,991,488 Mso11-binary-glb.msp (optimized)
After you install the hotfix , the global version of this fix has the file attributes (or later) that are listed in the following table:
Date Time Version Size File name
------------------------------------------------------
17-Feb-2004 10:14 11.0.6201.0 12,168,896 Mso.dll
back to the topAdditional notes
- For more information about how to install this hotfix, see the Readme.txt file that the package contains.
- For more information about the differences between the two MSP files, visit the following Microsoft Web site:
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