No Functional Systems Management Server 2003 Standard Client Icons Appear in Control Panel on a Windows NT 4.0-Based Computer When You Are Logged On As a User from Another Domain (829826)

SYMPTOMS

When you install the Microsoft Systems Management Server 2003 (SMS 2003) Standard Client on a Microsoft Windows NT 4.0-based computer, log on as a user from another domain that is different from the computer's domain and then try to start Control Panel, you receive the following error message:

An error occurred while Windows was working with the Control Panel file C:\WINNT\System32\smsrc.cpl.

Additionally, no functional SMS 2003 Standard Client icons appear in Control Panel.

CAUSE

This problem occurs because the user and the Windows NT 4.0-based computer are in different domains. This problem means that the user cannot access required parts of the registry on the SMS 2003 client computer.

For example, when a user from domain A logs on to a Windows NT 4.0-based computer that has the SMS 2003 Standard Client installed and that is a member of domain B, the users from domain A cannot access the required parts of the registry on the computer because the users and the computers are in different domains.

MORE INFORMATION

This problem can adversely affect software distribution in the following ways:

Mandatory programs that are advertised for a computer that is a member of domain B and that require a user to be logged on may never run if a user from domain A logs on.
The New Program notification does not appear for optional programs.
Mandatory programs that do not require a user to be logged on will still run.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.