Error Message: "Windows File Protection Error 21 With File Msvcp60.dll" When You Upgrade a Windows 2000-Based Systems Management Server Client to Windows XP (829810)


The information in this article applies to:

  • Microsoft Systems Management Server 2003
  • Microsoft Windows 2000 Professional
  • Microsoft Windows XP Professional

SYMPTOMS

When you restart your computer after you upgrade from Microsoft Windows 2000 Professional to Microsoft Windows XP Professional, you may receive the following error message:
Windows File Protection Error 21 with file Msvcp60.dll
Additionally, the Microsoft Systems Management Server 2003 remote control drivers are no longer installed when Windows starts.

CAUSE

This problem may occur if you upgrade an SMS 2003 client computer in the following situation:
  • You install the SMS 2.0 Standard Client program on a Windows 2000 Professional-based computer.
  • You upgrade the SMS 2.0 client to the SMS 2003 Legacy Client program.
  • You upgrade the SMS 2003 Legacy Client to the SMS Advanced Client program.
  • You upgrade the computer to Windows XP Professional.
In this scenario, when you upgrade the Windows 2000-based computer to Windows XP, SMS 2003 tries to automatically upgrade the remote control driver. However, in some cases, particularly when you upgrade to a new operating system, the operating system is very busy during startup. As a result, Windows File Protection component initialization may be slightly delayed. Therefore, the remote control driver upgrade may start before Windows File Protection is completely initialized.

In this case, the upgrade is not successful and you receive the error message that is described in the "Symptoms" section of this article. As a result, the SMS 2003 remote control drivers do not install.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Initiate a Repair Operation from the SMS Server

If your SMS server is configured for software distribution, create a package to run the Ccmsetup.exe program on the client computer. For additional information about how to upgrade to the SMS Advanced Client, see the following topics in the SMS Online Library:
  • "Upgrading to the Advanced Client"
  • "Installing SMS Client Software"

Method 2: Initiate a Repair Operation From the Client Computer

If your SMS server is not configured for software distribution, initiate a repair operation from the client computer. To do this, run a command that is similar to the following on the client computer:

msiexec /I client.msi /L*v c:\repair.log REINSTALLMODE=vmeus REINSTALL=ALL

For additional information about how to use the Advanced Client installer, see the "Using Advanced Client Installer" topic in the SMS Online Library.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about the REINSTALLMODE property, visit the following Microsoft Web site:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/msi/setup/reinstallmode_property.asp

For additional information about the REINSTALL property, visit the following Microsoft Web site:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/msi/setup/reinstall_property.asp

For additional information about the Windows Installer command-line parameters, visit the following Microsoft Web site:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/msi/setup/command_line_options.asp

Modification Type:MinorLast Reviewed:6/13/2005
Keywords:kbpending kberrmsg kbBug KB829810 kbAudITPRO
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