Snapshots Do Not Work While Veritas Volume Manager Is Running After You Upgrade PSM 2.1 to PSM 2.2 (829441)
The information in this article applies to:
- Persistent Storage Manager for Server Appliances
- Microsoft Server Appliance Kit (SAK), version 2.01
SYMPTOMSAfter you upgrade Persistent Storage Manager (PSM) from
version 2.1 to version 2.2, and while you are running Veritas Volume Manager,
you cannot take new PSM snapshots. Additionally, existing snapshots may be
inaccessible.CAUSEThis problem is caused by the way that PSM scans the unique ID
name that is returned from the disk:
- In PSM 2.1, the unique ID name was truncated at 16
characters.
- In PSM 2.2, the whole 64-character limit is
checked.
RESOLUTIONA
supported hotfix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This hotfix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next service pack that contains this
hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
| Modification Type: | Minor | Last Reviewed: | 10/25/2005 |
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| Keywords: | kbHotfixServer kbQFE kbprb KB829441 kbAudOEM kbAudDeveloper |
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