RESOLUTION
Part 1: Download and Install the Fix
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-----------------------------------------------------------------------
12-Sep-2003 06:20 3,988,412 Sharedop.msp (optimized)
12-Sep-2003 08:13 10,146,336 Sharedff.msp (full file/administrative)
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------
11-Sep-2003 23:16 10.0.5709.0 9.939,504 Winword.exe
Part 2: Activate the Update
Warning If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own
risk.
To activate this
hotfix, follow these steps:
- Quit Word.
- Click Start, and then click
Run.
- In the Open box, type
regedit, and then click OK.
- Locate, and then click to select the following registry
key:
HKey_Current_User\Software\Microsoft\Office\9.0\Word\Options
- After you select the key that is specified in step 4,
point to New on the Edit menu, and then click
DWORD Value.
- Type SaveAsUseDefFileLoc, and then
press ENTER.
- Right-click SaveAsUseDefFileLoc, and
then click Modify.
- In the Value data box, type
1, and then click OK.
- On the File menu, click
Exit to quit Registry Editor.
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To
install the fix, you must have Office 2000 SP-3 installed. For additional
information about Office 2000 SP-3, click the following article number to see
the article in the Microsoft Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to
install this fix. For additional information about the Windows Installer
requirement for post-Office 2000 SP-3 fixes, click the following article number
to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0