"PIP.EXE has encountered errors and needs to close" error message when you open or edit a template in Picture It! (829147)

The information in this article applies to:

Microsoft Picture It! Express 2002 1.0
Microsoft Picture It! Photo 2002
Microsoft Picture It! Photo Premium 2002, version 1.0
Microsoft Picture It! Publishing 2002
Microsoft Picture It! Publishing 2002, Gold, version 1.0
Microsoft Picture It! Publishing Platinum 2002 1.0

SYMPTOMS

When you open or edit a template in any one of the Microsoft Picture It! 2002 programs listed in the "Applies To" section of this article on a Microsoft Windows XP-based computer, you may receive either of the following error messages:

PIP.EXE has encountered errors and needs to close
AppName: PIP.EXE ModName: GDI32.DLL

PIP.EXE has encountered errors and needs to close
AppName: PIP.EXE ModName: NTDLL.DLL

CAUSE

This behavior may occur if the Windows XP profile information has been corrupted.

Note This error was also re-created when retrieving pictures off of a floppy disk that had become corrupted.

RESOLUTION

To resolve this issue, you must create a new user profile.

For additional information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

811151 How to copy user data to a new user profile

MORE INFORMATION

For additional information about profiles in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:

279783 How to create and configure user accounts in Windows XP

294887 How to check user profiles on a Windows XP-based computer

Modification Type:	Major	Last Reviewed:	12/15/2003
Keywords:	kberrmsg kbprb KB829147 kbAudEndUser