Outlook clients experience slow performance, and multiple event ID 12002 errors are logged in the application log (829047)

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
22-Oct-2003  07:21  6.0.6524.0      3,915,776  Cdoex.dll        
22-Oct-2003  07:16  6.0.6524.0        851,968  Davex.dll        
22-Oct-2003  07:16  6.0.6524.0         53,248  Davexpc.dll      
22-Oct-2003  07:12  6.0.6524.0        131,072  Drviis.dll       
22-Oct-2003  07:12  6.0.6524.0        577,536  Dsaccess.dll     
22-Oct-2003  06:22  6.0.6524.0        184,320  Dscmsg.dll       
22-Oct-2003  06:22  6.0.6524.0        962,560  Emsmdb32.dll     
22-Oct-2003  07:15  6.0.6524.0      2,179,072  Ese.dll          
22-Oct-2003  07:15  6.0.6524.0         40,960  Eseperf.dll      
09-Sep-2003  02:18                      6,991  Eseperf.hxx
22-Oct-2003  07:15                    391,634  Eseperf.ini
22-Oct-2003  07:21  6.0.6524.0      3,575,808  Excdo.dll        
22-Oct-2003  07:12  6.0.6524.0        262,144  Exmime.dll       
22-Oct-2003  07:16  6.0.6524.0        143,360  Exodbesh.dll     
22-Oct-2003  07:16  6.0.6524.0         57,344  Exodbpc.dll      
22-Oct-2003  07:16  6.0.6524.0        200,704  Exodbprx.dll     
22-Oct-2003  07:16  6.0.6524.0      2,179,072  Exoledb.dll      
22-Oct-2003  07:10  6.0.6524.0         81,920  Exosal.dll       
22-Oct-2003  07:16  6.0.6524.0        307,200  Exprox.dll       
22-Oct-2003  06:25  6.0.6524.0        143,360  Exschema.exe     
22-Oct-2003  07:15  6.0.6524.0        315,392  Exsmtp.dll       
22-Oct-2003  06:27  6.0.6524.0        675,840  Exwform.dll      
22-Oct-2003  07:13  6.0.6524.0         40,960  Jcb.dll          
22-Oct-2003  06:02  6.0.6524.0         49,152  Mdbevent.dll     
22-Oct-2003  06:19  6.0.6524.0      2,285,568  Mdbmsg.dll       
22-Oct-2003  06:04  6.0.6524.0         32,768  Mdbrole.dll      
22-Oct-2003  07:13  6.0.6524.0         24,576  Mdbtask.dll      
22-Oct-2003  07:09  6.0.6524.0         94,208  Peexch50.dll     
22-Oct-2003  07:10  6.0.6524.0        397,312  Phatcat.dll      
22-Oct-2003  07:13  6.0.6524.0        532,480  Reapi.dll        
22-Oct-2003  07:15  6.0.6524.0        311,296  Resvc.dll        
22-Oct-2003  07:11  6.0.6524.0      4,657,152  Store.exe        
22-Oct-2003  06:27  6.0.6524.0      3,735,552  Wmtemplates.dll

Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to obtain the latest Exchange 2000 server service pack

MORE INFORMATION

If Exchange 2000 Server is running in a clustered configuration, you must stop the Cluster Service before you install the hotfix. If you do not stop the Cluster Service, you receive the following error message:

Setup has detected that Cluster Service is running on this computer. You must manually shut down the dependent resources using the Cluster Administrator and stop the Cluster Service before continuing. You must manually restart them when finished.

To install the hotfix on a clustered Exchange Server computer, follow these steps.

Note These steps assume that you have two nodes in your Exchange Cluster and that they are named Node A and Node B. Node A is the active node.

Click Start, point to Programs, point to Administrative Tools, and then click Cluster Administrator.
Pause Node B. To do this, right-click Node B in the left pane of Cluster Administrator, and then click Stop Cluster Service.
Install the hotfix on Node B, and then restart the computer.
When Node B is finished restart, restart the Cluster Service. To do this, right-click Node B in the left pane of Cluster Administrator, and then click Start Cluster Service.
To install the hotfix on Node A, you must initiate a failover. To do this, right-click Node A in Cluster Administrator, and then click Initiate Failure.
Repeat steps 2 through 4 for Node A.
Quit Cluster Administrator.

Outlook clients experience slow performance, and multiple event ID 12002 errors are logged in the application log (829047)

SYMPTOMS

RESOLUTION

MORE INFORMATION

STATUS