SYMPTOMS
When you try to use a touch screen or virtual keyboard to submit a form on a Web page in Microsoft Internet Explorer 6.0 Service Pack 1 (SP1), you may receive the following error message:
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
When you view the details of the error message, you receive an error signature that is similar to the following:
AppName AppVer ModName ModVer Offset
----------------------------------------------------------------
Iexplore.exe 6.0.2800.1106 Mshtml.dll 6.0.2800.1141 00019b20
Note This problem does not occur if you use a desktop keyboard or a mouse to submit a form on a Web page.
RESOLUTION
A supported fix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Internet Explorer 6 service pack that contains this
fix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
06-Oct-2003 13:26 6.0.2800.1272 2,798,080 Mshtml.dll