Public Folders folder is renamed "Microsoft Exchange Server" when you try to import an Exchange public folder (828415)


The information in this article applies to:

  • Microsoft Office Access 2003
This article applies to a Microsoft Access database (.mdb) and to a Microsoft Access project (.adp).

Moderate: Requires basic macro, coding, and interoperability skills.

SYMPTOMS

After you successfully import a public folder from Microsoft Exchange Server in Microsoft Office Access 2003, you may not be able to import a Microsoft Exchange public folder again. You may also notice that the name of the Public Folders folder in the Import Exchange/Outlook Wizard dialog box appears as Microsoft Exchange Server.

When you try to expand the Public Folders folder that appears as Microsoft Exchange Server, you may receive the following error message:
Microsoft Exchange Server is currently unavailable. The wizard can't access it.
This problem may also occur when you try to import any other Exchange folder or Microsoft Outlook folder.

Note You may notice this behavior when you select the Cached Exchange mode option for Exchange Server when you configure a mail profile.

WORKAROUND

To work around this problem, import the Microsoft Exchange public folder by using an online Microsoft Outlook profile that does not run in Cached Exchange mode. If your Microsoft Outlook profile runs in Cached Exchange mode, create a new Microsoft Outlook profile that does not run in Cached Exchange mode and then use the new online Microsoft Outlook profile to import the Microsoft Exchange public folder.

You can also work around this problem by closing and by reopening Access 2003 when you experience the problem that is mentioned in the "Symptoms" section. When you import a Microsoft Exchange public folder by using a Microsoft Outlook profile that is running in Cached Exchange mode, the Microsoft Exchange public folder may be imported successfully one time in every mail session. Therefore, if you restart Access 2003, the problem may be resolved.

MORE INFORMATION

When your Microsoft Outlook profile is running in Cached Exchange mode, you can create an additional Microsoft Outlook profile on your computer that does not run in Cached Exchanged mode and is online. You can use the additional online Microsoft Outlook profile for purposes such as importing a Microsoft Exchange public folder.

However, the disadvantage of having multiple Microsoft Outlook profiles on your computer is that you have to select the correct Microsoft Outlook profile every time that you start the Microsoft Outlook mail interface. This may cause failure in automation applications that import Microsoft Exchange public folders because the Choose Profile dialog box may appear when the import starts.

To verify if your Microsoft Outlook profile runs in Cached Exchange mode, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, right-click Mail, and then click Open.
  3. In the Mail Setup - Outlook dialog box, click E-mail Accounts.
  4. In the E-mail Accounts dialog box, click View or change existing e-mail accounts under E-mail, and then click Next.
  5. In the E-mail Accounts dialog box, click Microsoft Exchange Server, and then click Change.
  6. In the Exchange Server Settings dialog box, verify if the Use Cached Exchange Mode check box is selected.

Steps to Reproduce the Problem

  1. Start Access 2003.
  2. Create a new, blank database.
  3. On the File menu, point to Get External Data, and then click Import.
  4. In the Import dialog box, click Exchange in the Files of type list, and then click Import.
  5. In the Import Exchange/Outlook Wizard dialog box, expand Microsoft Exchange/Microsoft Outlook, and then expand Public Folders.
  6. In Public Folders, select a sub-folder, and then click Finish.
  7. After you successfully import the public folder, repeat step 3 and step 4.

    Note You may notice that the Public Folders folder appears as Microsoft Exchange Server.
  8. In the Import Exchange/Outlook Wizard dialog box, expand Microsoft Exchange Server.

    Note You may receive the error message that is mentioned in the "Symptoms" section.

REFERENCES

For more information about Cached Exchange Mode, click Microsoft Office Outlook Help on the Help menu, type About Cached Exchange Mode in the Office Assistant or the Answer Wizard, and then click Search to view the topic.
Modification Type:MinorLast Reviewed:6/3/2004
Keywords:kberrmsg kbImport kbDatabase kbwizard kbprb KB828415 kbAudDeveloper
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