The sent time and the received time are different for messages that are sent from Lotus Notes and then migrated to Exchange 2000 Server (828095)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

After you migrate e-mail messages from IBM Lotus Notes to Microsoft Exchange 2000 Server, and then you use Microsoft Outlook to view the contents of the Sent folder, the time in the Received column of a migrated e-mail message is different from the time in the Sent column. The received time reflects the time that the migration to Exchange 2000 Server occurred.

E-mail messages that are sent after the migration have the same time in both the Sent and the Received columns.

Note By default, Outlook displays the Sent column in the Sent folder, but it does not display the Received column.

CAUSE

This problem occurs because Lotus Notes does not record a received time on sent messages. When messages are migrated from Lotus Notes to Exchange Server, the PR_MESSAGE_RECEIVE_TIME property of each message does not have a value. Therefore, when the messages are migrated to Exchange Server, Exchange Server puts the current time in the PR_MESSAGE_RECEIVE_TIME property. When the messages are viewed in the Sent folder in Outlook, the time in the Received column is the time that the message was migrated, and this is different from the time in the Sent column.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   23-Sep-2003  03:17  6.0.6513.0         40,960  Gw2mex.exe       
   23-Sep-2003  03:16  6.0.6513.0        110,592  Gwhc.dll         
   23-Sep-2003  03:19  6.0.6513.0        868,352  Lsadmin.exe      
   23-Sep-2003  03:12  6.0.6513.0        163,840  Lscms.dll        
   23-Sep-2003  03:12  6.0.6513.0         73,728  Lslde.dll        
   23-Sep-2003  03:12  6.0.6513.0         28,672  Lsldew.dll       
   23-Sep-2003  03:12  6.0.6513.0        139,264  Lsmexhc.dll      
   23-Sep-2003  03:12  6.0.6513.0        237,568  Lsmexif.dll      
   23-Sep-2003  03:15  6.0.6513.0         20,480  Lsmexin.exe      
   23-Sep-2003  03:15  6.0.6513.0         40,960  Lsmexnts.exe     
   23-Sep-2003  03:15  6.0.6513.0         20,480  Lsmexout.exe     
   23-Sep-2003  03:12  6.0.6513.0        118,784  Lsmmdodb.dll     
   23-Sep-2003  03:12  6.0.6513.0        200,704  Lsntshc.dll      
   23-Sep-2003  03:16  6.0.6513.0         49,152  Lsntsmex.exe     
   23-Sep-2003  03:16  6.0.6513.0         49,152  Lsxfm.dll        
   23-Sep-2003  03:16  6.0.6513.0         32,768  Mex2gw.exe       
   23-Sep-2003  03:00  6.0.6513.0      2,551,808  Mlmig32.dll      
   23-Sep-2003  02:58  6.0.6513.0         69,632  Mlmignts.dll
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to obtain the latest Exchange 2000 Server service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

By default, Outlook displays the Sent column in the Sent folder, but it does not display the Received column. To display the Received column in the Sent folder, follow these steps:
  1. In Outlook, open the Sent folder.
  2. On the View menu, point to Arrange By, point to Current View, and then click Customize Current View.
  3. Click Fields.
  4. In the Available fields list, click Received.
  5. Click Add, click OK, and then click OK again.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/26/2006
Keywords:kbHotfixServer kbQFE kbExchange2000preSP4machbarFix kbQFE kbfix kbExchange2000preSP4fix kbbug KB828095 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.