The Menu That Displays Online Presence Settings and Commands Is Not Displayed in Windows SharePoint Services (827751)


The information in this article applies to:

  • Microsoft Windows SharePoint Services

SYMPTOMS

When you view announcements on the home page of your Windows SharePoint Services Web site, and you move your pointer over the name of the user who added an item to list, the pawn icon is not displayed. As a result, you cannot click the pawn icon to display the menu that contains online presence settings and commands that include the following:
  • Schedule a Meeting
  • Add or Edit Phone Numbers
  • Send Mail (E-mail Address)
  • Additional Actions
  • Add to Outlook Contacts
  • Outlook Properties

CAUSE

This behavior occurs because Microsoft Office 2003 is not installed on the client computer. The presence menu that is displayed when you move your mouse pointer over the name of a user who added an announcement in Windows SharePoint Services requires the Name.dll file. This file is a component of Office 2003 and is installed on the computer when you install Office 2003.

RESOLUTION

To resolve this behavior, install Microsoft Office 2003 on your computer.

MORE INFORMATION

For more information about online presence settings in Windows SharePoint Services, see the "Configuring Online Presence Settings" topic in the "Configuring Virtual Server Settings" section in the "Configuration" chapter of the Microsoft Office SharePoint Portal Server 2003 Administration Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root of the Windows SharePoint Services or Microsoft SharePoint Portal Server 2003 CD.

For more information about Windows SharePoint Services, visit the following Microsoft Web site:

http://www.microsoft.com/WindowsServer2003/technologies/sharepoint/default.mspx

For more information about Office 2003, visit the following Microsoft Web site:

http://office.microsoft.com/home/default.aspx

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbdownload kbprb KB827751 kbAudITPRO kbAudEndUser
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