You receive an error message when you click Detect and Repair on the Help menu in Excel 2000 (SP-3) or PowerPoint 2000 (SP-3) (827646)


The information in this article applies to:

  • Microsoft Office 2000 (Setup) Service Pack 3 (SP-3), when used with:
    • Microsoft Excel 2000 SP3
    • Microsoft PowerPoint 2000 Service Pack 3 (SP-3)

SYMPTOMS

When you click Detect and Repair on the Help menu in Microsoft Excel 2000 Service Pack 3 (SP-3) or Microsoft PowerPoint 2000 Service Pack 3 (SP-3), you may receive the following error message:
This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.

CAUSE

This problem occurs after you install Microsoft Office 2000 Service Pack 3 (SP-3) and apply the Office 2000 Registration Wizard update. The Detect and Repair feature uses the Setup information that was stored after the installation of Office. However, when you start Excel or PowerPoint, this information is not correctly used or initialized. When you try to use the Detect and Repair feature on the Help menu in either program, the program does not provide its product code to the Microsoft Windows Installer, causing the error message.

For additional information about Office 2000 Service Pack 3 and the Registration Wizard update, click the following article numbers to view the articles in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

818798 OFF2000: Office 2000 prompts you to register after April 15, 2003

WORKAROUND

To work around this problem, use one of the following methods.

Use the Office Setup Repair feature

To repair Excel or PowerPoint, use the Office Repair feature in Office 2000 Setup. To do so, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click the program name on the list, and then click Add/Remove.
  4. Click Repair Office.
  5. Click Repair Errors in my Office Installation, and then click Finish.

Force Excel or PowerPoint to complete initialization

To initialize Excel or PowerPoint, on the Help menu, click About Microsoft Excel or click About Microsoft PowerPoint. This forces the programs to initialize themselves and to register themselves.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Any version of MSO9.DLL that is later than 9.0.0.7616 can potentially exhibit the problem.
Modification Type:MajorLast Reviewed:1/13/2004
Keywords:kberrmsg kbQFE kbprb KB827646 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.