DVD Screen Is Stretched After You Switch Back from a Television Show (827540)

CAUSE

This problem occurs when you view the DVD movie on a 16:9 ratio display screen and then switch between the movie and your television feed. When Windows XP Media Center Edition switches back to the DVD movie, the screen ratio is at 4:3, causing stretching of the DVD screen. This typically occurs when your Windows Media Center is using out-of-date DVD codecs.

RESOLUTION

To resolve this problem, update the DVD codec that came with your Windows Media Center PC. Contact the manufacturer of your Windows Media Center PC for more information about how to update your Windows Media Center PC. For a list of Windows Media Center PC manufacturers, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/evaluation/hardware.mspx

WORKAROUND

To work around this problem, use the Zoom feature in Windows XP Media Center Edition to zoom into the DVD screen and then to zoom out. This resets the screen ratio to 16:9 and unstretches the image.

MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/