The position of a new toolbar may not be retained in new e-mail messages in Outlook 2003 (827305)


The information in this article applies to:

  • Microsoft Office Outlook 2003

SYMPTOMS

In Outlook 2003 when Microsoft Office Word 2003 is your e-mail editor, and you try to create a custom toolbar, and then put the custom toolbar to the left of the e-mail toolbar, the custom toolbar may not retain its location setting in new e-mail messages. When you open a new e-mail message, the toolbar may appear on the line above the e-mail toolbar, instead of to the left of the e-mail toolbar.

Note This issue does not occur if the custom toolbar is placed to the left of any other toolbar.

RESOLUTION

To resolve this issue, follow these steps.

Part 1: Create a New Custom Toolbar

  1. In Outlook, click New to open Word as the e-mail editor.
  2. Click a blank space in the body of the e-mail message window.
  3. On the Tools menu, click Customize.
  4. In the Customize dialog box, click to select the E-mail check box on the Toolbars tab.
  5. Click New, and then click OK.

    This step creates an empty custom toolbar.
  6. Press CTRL, and then drag each of the buttons from the e-mail toolbar to the new custom toolbar.
  7. Click Close in the Customize dialog box when you are finished adding buttons to your new customized toolbar.
  8. Close the blank e-mail and do not save changes that may have been made to the text of the e-mail message.

Part 2: Set the New Toolbar As the New E-Mail Toolbar

  1. Create a new e-mail message.
  2. Click a blank space in the body of the e-mail message window.
  3. On the Tools menu, click Customize.
  4. In the Customize dialog box, click to clear the E-mail check box, and then click to select the Custom toolbar that you created in Step 5 of Part 1.
  5. Move the custom toolbar that you created to the position that you want.
  6. Click Close in the Customize dialog box when you are finished moving the custom toolbar to the position that you want.
  7. Close the blank e-mail and do not save changes that may have been made to the text of the e-mail message.
  8. Open a new e-mail message, the new E-mail toolbar stays in the position that you selected in Step 5 of Part 2.
Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kbToolbar kbprb KB827305 kbAudEndUser
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