Cannot Remove a Property from a Very Large Catalog (827196)


The information in this article applies to:

  • Microsoft Commerce Server 2000

SYMPTOMS

If you configure your Microsoft Commerce Server 2000 catalog to be very large (to have more than 500,000 rows of products), you will receive a timeout error message when you try to modify a property definition or when you try to remove a property. However, you can remove the same property from a smaller catalog (500,000 or fewer rows).

CAUSE

This problem occurs because the default timeout limit on the RemoveDefinitionProperty method is not sufficient for the CatalogProducts table trigger to update the LastModified column of a table that contains more than 500,000 rows.

RESOLUTION

The following hotfix sets the timeout limit on the RemoveDefinitionProperty method to infinite. It then disables the trigger on the CatalogProducts table. After the method has completed, the trigger is enabled.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Commerce Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version     Size     File name
   ----------------------------------------------------
   27-Aug-2003  18:33  4.0.3866.0  467,216  Catalog.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Modification Type:MinorLast Reviewed:10/5/2005
Keywords:kbQFE kbfix kbbug KB827196 kbAudDeveloper
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