"Send through specified account" rule runs only for the default IMAP account in Outlook 2003 (826731)



The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager


SYMPTOMS

If you have several Internet Message Access Protocol (IMAP) accounts in your profile and you have a rule for each account to move a copy of all mail that is sent through each account to a folder in the IMAP store, only the rules for the default account run.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Save Your Message Before You Send It

If you save your message before you send it, the rule that you created runs as expected.

Method 2: Modify the Rule

You can modify the rule so that it sends the message to the default account's folder, instead of to a folder for the secondary account. To do so, follow these steps:
  1. On the Tools menu, click Rules and Alerts.
  2. Under Rule description, click the folder name in Move a copy to the Folder_name folder.
  3. Select a folder from the default IMAP account, and then click OK.
  4. Click Apply, and then click OK.

Method 3: Create a New Rule

Create a new rule so that the messages are forwarded to a folder in the default account. To do so, follow these steps:
  1. On the Tools menu, click Rules and Alerts.
  2. Click New Rule, click Start from a blank rule, and then click Next.
  3. Click Check message after sending, and then click Next.
  4. Click to select the through the specified account check box.
  5. Click specified, select the secondary IMAP account, click OK, and then click Next.
  6. Click to select the Move a copy to the specified folder check box.
  7. Click specified, select a folder from the default IMAP account, click OK, and then click Next.
  8. Click Finish, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbprb kbnofix KB826731 kbAudEndUser