Outlook 2003 and Outlook 2002 may stop responding after you install Office XP on a computer that has Office 2003 installed (826494)


The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Office XP Standard
  • Microsoft Office XP Professional

SYMPTOMS

If you try to start either Microsoft Office Outlook 2003 or Microsoft Outlook 2002 after you install Microsoft Office XP on a computer that already has Microsoft Office 2003 installed, both Outlook 2003 and Outlook 2002 may crash when you try to start them.

CAUSE

This problem occurs if you have both Office 2003 and Office XP installed on the same computer. Sometimes this problem occurs if you used the Office XP install disc at any point during your Office 2003 installation process. When you install Office XP on a computer that already has Office 2003 installed, Office XP installs successfully, but both Outlook 2003 and Outlook 2002 may not function as expected because you cannot have both versions of Microsoft Outlook installed on the same computer.

Important Microsoft does not support running multiple versions of Outlook on a single computer at the same time.

RESOLUTION

To resolve this problem, use one of the following methods to remove all versions of Outlook on your computer, and then reinstall Outlook 2003.

How to remove Outlook 2003

  1. Click Start, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click the version of Microsoft Office that you want to remove, and then click Change.
  4. Click Add or Remove Features, and then click Next.
  5. Click to clear the Microsoft Office Outlook check box, and then click Update.
  6. Click OK.

How to remove Outlook 2002

  1. Click Start, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click the version of Office that you want to remove, and then click Change.
  4. Click Add or Remove Features, and then click Next.
  5. Click Microsoft Outlook for Windows, and then click Not Available.
  6. Click Update.
  7. Click OK.

MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 End User Privacy Policy in Application Error Reporting

289508 HOW TO: View the error signature from Office Application Error Reporting if program quits unexpectedly

Example Error signature

 App Name     App Version  Module Name   Module Version   Offset
 -----------------------------------------------------------------
 outlook.exe  11.0.5510.0  outlcm.dll    10.0.2623.0      00023017
Modification Type:MinorLast Reviewed:9/13/2006
Keywords:kbsetup kbstartprogram kbprb KB826494 kbAudITPRO kbAudEndUser
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