A folder that you created when Outlook is configured to use Exchange Cached Mode appears in Outlook, but you cannot view messages in that folder (826252)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

In Microsoft Exchange 2003 Server, you may find that a new folder that you created does not appear if you use Microsoft Outlook Web Access (OWA) or if you use Microsoft Outlook Express to access your mailbox. The folder appears only if you use Microsoft Office Outlook 2003 to access your mailbox and if Outlook 2003 is configured to use Exchange Cached Mode. However, although you can view the folder, you cannot open or view messages that are contained in that folder. For example, you may experience all the following symptoms:
  • If you use Outlook to view a message in the folder, you receive the following error message:
    The selected item is a message header. The entire item may not be shown below.
    If you try to open the message, you receive the following error message:
    The item could not be opened
  • When you try to synchronize the folder in Outlook, you receive synchronization error messages that are similar to the following: 
    Time Synchronizer Version 11.0.5207
Time Synchronizing Mailbox 'UserName'
Time Synchronizing local changes in folder 'UserName'
Time Error synchronizing folder
Time [80004005-501-4B9-0]
Time The client operation failed.
Time Microsoft Exchange Server Information Store
Time For more information on this failure, click the URL below:
Time http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-4b9-0
Time Done

CAUSE

This problem may occur if all the following conditions are true:
  • You create a new folder in Outlook when Outlook is configured to use Cached Exchange Mode.
  • You create a server-based rule to move all messages that meet certain criteria to the new folder that you created.
  • The folder is incorrectly synchronized in Exchange Server 2003.

RESOLUTION

Cumulative Rollup Information

To resolve this problem, obtain the Exchange Server 2003 Post-RTM Store Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

838236 How to obtain the Exchange Server 2003 Server Post-RTM Store Rollup

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this software update.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date         Time   Version          Size    File name
---------------------------------------------------------
30-Jul-2003  20:16  6.5.6980.14      49,152  Mdbevent.dll     
30-Jul-2003  20:18  6.5.6980.14      24,064  Mdbrole.dll      
30-Jul-2003  23:22  6.5.6980.14      13,312  Mdbtask.dll      
30-Jul-2003  23:20  6.5.6980.14   5,029,888  Store.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbfix kbBug kbExchange2003preSP1fix KB826252 kbAudITPRO
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