Cannot Use a Rio MP3 Player in Virtual PC (825551)


The information in this article applies to:

  • Microsoft Virtual PC for Mac version 6.1 with Microsoft Windows XP Home
  • Microsoft Virtual PC for Mac version 6.1 with Microsoft Windows XP Professional
  • Microsoft Virtual PC for Mac version 6.1 with Microsoft Windows 2000
  • Microsoft Virtual PC for Mac version 6.1 Upgrade
  • Microsoft Virtual PC for Mac version 6.1
  • Connectix Virtual PC for Mac version 6.0
  • Connectix Virtual PC for Mac version 5.0

SYMPTOMS

When you use a USB port to connect your Rio MP3 player or your Rio-compatible MP3 player to your computer, you cannot use the device in a virtual machine.

CAUSE

This issue may occur if you use certain versions of the RioPort Audio Manager software. The issue occurs because the RioPort Audio Manager auto-detect feature conflicts with the parallel port in Virtual PC. RioPort Audio Manager uses the auto-detect feature to detect the Rio device, but the auto-detect feature incorrectly detects a parallel-port version of the Rio300.

RESOLUTION

To resolve this issue, use the specific Rio device in the RioPort software. To do this, start the RioPort Audio Manager software, click Options on the View menu, and then click the Rio MP3 player or the Rio-compatible MP3 player.

For more information about this issue, or to obtain the latest version of the software, visit the following Rio Web site:

http://www.rioaudio.com

For information about how to contact RioPort or Rio, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



Note According to Rio, as of August 30, 2002, Rioport no longer supports the RioPort Audio Manager that was supplied with your Rio player. Rio recommends that you use the Real Networks RealOne player. To download the updated Real One software, visit the following Web site:

http://www.sonicblue.com/audio/rio/real_one.asp

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:2/17/2005
Keywords:kbprb KB825551 kbAudEndUser
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